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Job OverviewUniversity Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.Please see below for the detailed job description of the role.This post is only open to internal applicantsMain duties of the jobWe are looking to recruit two full time candidates to work in our busy Endoscopy Unit, based at University Hospital SouthamptonYou will work on the reception and in the booking office. You will need to have good communication skillsWorking for our organisationUniversity Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.Please visit our social media platforms, to find out more:FacebookInstagramLinkedInDetailed Job Description And Main Responsibilities Ensure adherence to the Patient Administration standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable. Ensure that personal ESR information including annual leave is kept up to date. Cover a range of shift patterns and sites as required by the service and its patients, which may include both early and late shifts and occasional weekend working. Provide cross-cover for other staff across the Care Group to ensure a consistent and effective service is maintained at all times. Attend any meetings relevant to the SAT role. General administrative duties for the department such as filing, photocopying and distribution of mail. Register referrals and make arrangements for clinical grading Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.Administrative and organisational experience.Proficient in the use of all hospital computerised patient systems.Excellent telephone / communication skills.Proven ability to work to deadlines, prioritise and multi-task.Friendly and approachable manner.Polite, sympathetic, patient and diplomatic.Able to get on with people and share knowledge with others.Person specificationQualifications, Knowledge And ExperienceEssential criteriaGood standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standardNVQ 2 diploma or equivalent experienceExperience of working in a customer led environmentCompetent in the use of Microsoft Office packagesEvidence of computer literacyDesirable criteriaCourses/further study attended to demonstrate evidence of personal developmentProficient in the use of hospital computerised patient systemsCall handling experienceExperience of working shiftsTrust ValuesEssential criteriaPatients FirstAlways ImprovingWorking Together
