We require highly motivated individuals to join a company that prides itself on ensuring the 4,000,000 customers who use our network daily, get home, safe and well. Successful candidates will demonstrate an ability to work under pressure and provide accurate and prompt information to our customers and stakeholders. You will be the first point of contact for customers and will support the wider business, by handling incoming queries directly, in a timely manner.
Our Customer Contact centre operates 24/7, 365 days of the year, so our operators work 6 days on, 4 days off. Consisting of 2 earlies (5.30am 2.45pm), 2 lates (1pm 10.15pm and 2 nights (8.45pm 6am)
The starting salary for this role is up to £34,062.50 (made up of base salary plus 25% shift allowance).
About You.
About Us.
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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