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We are gearing up for an extremely busy year, and as we reopen THE LAGOONS we are seeking exceptional FRONT OF HOUSE team members to manage customer service in the venue.
The Dome is a venue of local, regional and national significance and we are developing a front of house team to act as ambassadors of service excellence and facility knowledge.
Offering a warm welcome and seamless assistance to every guest.
From supporting with admissions to responding to enquiries, you will ensure that everycustomer’s visit is effortless, memorable, and personalised.
Your presence at front of house will maintain a warm atmosphere and ensure an
exceptional customer experience.
Position Front of House Duty Manager, up to 2 positions
Salary: £29,000 per annum.
Hours: Average of 37 hours, worked across a three-week shift pattern which includes evenings and weekends
About the Role
The position isthe venue’sgo-to resource for all visitors and customers, ensuring a smooth, memorable experience through delivering knowledgeable and exceptional customer service. Genuinely, no 2 days will be the same, from ensuring over 2,000 customers enjoy their swimming and skating experience, to handling customer feedback and everything in between across all The Dome’s facilities and activities.
With responsibility for all aspects of the front of house venue operation, these are demanding and fast paced positions which form the vital link between all departments of The Dome.
About you
You have exceptional verbal and written skills, withstrong interpersonal skills, patience, and a service-oriented mindset.Previous experience in hospitality or customer service environment would be advantageous but not essential, more important is the desire to succeed and a warm, welcoming personality.
Experience & Skills
- Good verbal and written communication skills
- Ability to multitask and keep a level head under pressure
- Knowledge of IT systems, compliance, cash handling and stock control
- Desire to train and learn
If you feel you have the right skills and experience to join our team, apply now
CLOSING DATE FOR APPLICATIONS: 5.00pm, May 3rd 2026
