Customer Account Specialist Full Time NEW

Parker Meggitt is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide.

Working closely with our customers, Parker Meggitt delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, Parker Meggitt builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.

Business Core Values

Winning culture, valued customers, passionate people, and engaged leadership are what have allowed us to become the company we are today.

Position Summary

Job Title: Customer Support Administrator

Location: Coventry, Ansty Park

Hours: Mon-Thurs, (08:00-16:30), Fri (08:00-15:30)

Duration: Permanent

The Role

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service?

We’re recruiting for a Customer Support Administrator to join a high-performing team within a global aerospace organisation. This is a fast-paced, customer-facing role where you’ll take ownership of key accounts, ensuring orders are processed accurately and customers receive a seamless, responsive service.

You’ll act as the central point of contact between customers and internal teams, managing everything from quotations through to delivery, playing a vital role in both customer satisfaction and commercial performance.

Responsibilities

Responsibilities of the role:

• Manage customer enquiries, providing timely and professional responses
• Prepare and issue quotations, working closely with pricing and estimating teams
• Process and acknowledge customer orders accurately within agreed timelines
• Track global deliveries and proactively communicate updates or delays
• Resolve customer issues relating to orders, logistics, or billing
• Collaborate with internal teams (logistics, production, finance) to ensure smooth order fulfilment
• Follow up on quotations and support revenue generation

Qualifications

Skills required:

• Previous experience in customer service, sales support, or order management
• Experience using ERP systems, such as SAP
• Experience working in a fast-paced, time-critical environment
• Strong communication and problem-solving skills
• High level of organisation and attention to detail
• Ability to manage multiple priorities and work under pressure

Closing Statement

Benefits

Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP, (Annual Cash Incentive) Employee Assistance Program for Health & Wellbeing, Employee Perks – offering our employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.

Equal Opportunities Disclaimer

Parker Meggitt promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.