Retail and Warehouse Operative Full Time

Contract: Variable Hours

Hourly Rate: £12.93

R&F Travel Retail, a sister company of Stena Line, is Northern Europe’s leading travel retail and food & beverage specialist. With over 40 years of expertise, we challenge the “one size fits all” approach and deliver a fully tailored, 360‑degree service for every client. As Stena Line’s procurement partner, we operate a satellite warehouse and procurement hub in Holyhead and maintain a busy warehouse right here in Fishguard.

We’re now looking for enthusiastic, proactive individuals to join us in a dual Retail & Warehouse Operative role. If you’re energised by fast‑paced environments, love delivering fantastic service, and enjoy keeping operations running seamlessly behind the scenes, this could be the perfect opportunity for you.

Please note: Due to the flexible nature of the operation, this role requires candidates to live within reasonable travelling distance of Fishguard, as some shifts fall outside public transport availability. While hours vary, you can expect to work an average of 20–40 hours per week.

Some Of Your Key Responsibilities

• Deliver exceptional customer service by offering a warm welcome, supporting with enquiries, and creating a positive shopping experience.
• Maintain high standards of cleanliness and organisation across the warehouse and retail spaces every day.
• Follow company guidelines carefully, including checking delivery data for accuracy and compliance.
• Manage incoming goods, ensuring efficient storage, rotation, and distribution through internal and external networks.
• Pick and pack orders with accuracy and efficiency to meet operational needs.
• Build strong, positive relationships with customers, ensuring they leave satisfied and keen to return.
• Support the Site Supervisor by monitoring stock levels and reporting discrepancies.
• Act as a keyholder when required, ensuring security procedures are followed and operations continue smoothly.

What You Will Experience

At Stena Line, we’re proud to be a trusted link between people, places and societies. We help keep everything connected — enabling businesses to thrive, communities to grow, and people to discover new destinations or revisit favourite places.

Benefits

• Concessionary travel on Irish Sea/North Sea routes
• Company pension & life assurance
• Discounts on gym memberships, digital fitness, and equipment
• Wellbeing cash plan (dental, eye tests, health screening, etc.)
• Cycle-to-work scheme
• Employee Assistance Programme
• Ongoing training, coaching, and career development

Who You Are

At Stena Line, personality matters as much as experience. You’re approachable, friendly, and passionate about providing excellent service to both customers and colleagues. A natural team‑player, you build relationships quickly and enjoy contributing to a positive, supportive workplace.

You’ll also be flexible and reliable, comfortable working varying hours, and able to travel to site even when public transport is unavailable.

Qualifications

• Forklift Truck licence (desirable)
• Previous experience in a busy warehouse or retail environment
• Experience delivering face‑to‑face customer service
• Proven record of upselling and working to KPIs

Interested?

These are variable‑hour positions based in Fishguard within R&F Travel Retail.

To apply, please register your profile and upload your English CV as soon as possible, and no later than 30th April 2026. We operate rolling selection — so don’t wait to apply.

Please note: Due to GDPR, we cannot accept applications by email or post.

If applicable, include any collective bargaining agreements here.

About Stena Line

As a leader in sustainable shipping, Stena Line operates one of Europe’s most extensive route networks for both passengers and freight. With more than 6,100 colleagues across Scandinavia, the UK and the Baltics, we work together every day to keep people and goods moving.

Our purpose is to be a trusted link between people, places and societies — enabling businesses to flourish, connecting family and friends, and opening the door to new adventures.

We are committed to a safe, inclusive, and sustainable workplace where everyone is treated with dignity and respect. We welcome applicants from all backgrounds.