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ABOUT KYND
KYND is a fast-growing, investor-backed, cyber risk analytics provider. We are based in London, UK, with clients all over the world and teams in Porto, Portugal and Austin, Texas. We are a friendly team working on the mission to help our customers in the global cyber insurance market see, understand, and manage the cyber risk that matters to them.
ABOUT THE ROLE
As one of our brilliant Solutions Consultants, you will be part of the Solutions Team, which forms a key link between our prospects, our customers and the rest of the business. The role sits at the intersection of Sales, Product and Engineering. The work covers technical discovery, demos, solution design, and customer integrations – helping customers realise value quickly, and feeding real-world insights back into the roadmap.
We are committed to providing our employees with opportunities to grow, and this is the perfect role in which to do so; you would be performing a wide variety of responsibilities with many opportunities to learn new skills, meet key members of our partners’ and customers’ teams, and develop your strengths and interests.
Core responsibilities for the role include:
Supporting pre-sales engagements by:
- Presenting KYND’s products and platform in technical pre-sales discussions
- Working with the sales team to develop and maintain an understanding of our prospects’ businesses and needs, and how KYND’s products are best able to meet these needs
- Ensure that KYND’s products can be successfully embedded into prospect’s workflows and will quickly drive value
- Support with technical and product details and competitive differentiation in the preparation and presentation of proposals and solutions
- Taking ownership of the technical elements of RFP and related security questionnaire responses.
Driving customer adoption of our products by:
- Drafting business process flows for customers wishing to use and integrate with KYND’s products
- Troubleshooting/explaining integration issues and bugs as they arise
- Onboarding new customers quickly so that they can unlock the value they seek from KYND
Collaborating with Product Managers and Engineering:
- Informing our prioritisation and future development with insights from customer interactions
- Supporting the prototyping and testing of new features and capabilities
- Ensuring that integrations and flows continue to align with best practices
ABOUT YOU
You are equal parts technical translator, customer partner, and practical problem-solver. You’re comfortable getting into the weeds of an integration one minute and presenting a clear, jargon-free story to a room of stakeholders the next.
What you’ve done:
- 4+ years in a Solutions Consultant / Implementation Consultant / Technical Consultant / Sales Engineer (or similar) role for a SaaS product company
- Proven track record running technical discovery and turning ambiguous requirements into a clear solution and delivery plan.
- Hands-on with typical SaaS integration building blocks (and happy troubleshooting when things don’t behave):
- APIs (REST), JSON, webhooks, Postman/Insomnia
- Data mapping/schemas, basic SQL, CSV/S3/SFTP (as relevant)
- Authentication patterns (API keys, OAuth2; SSO knowledge a plus if applicable)
- Confident in producing crisp written outputs: solution notes, integration plans, and responses for RFP/security questionnaires.
- Comfortable partnering closely with Product and Engineering: raising high-quality issues, articulating trade-offs, and helping prioritise what matters for customers.
How you work:
- Clear communicator who can tailor messages for technical and non-technical audiences.
- Organised and ownership-minded: takes a problem from “we should” to “it’s solved.”
- Curious and adaptable: enjoys fast change, learns quickly, and stays calm when priorities shift.
- Collaborative: thrives at the intersection of Sales, Client Strategy, Product and Engineering.
What else might be useful:
- Cyber/insurance/risk domain exposure (or strong interest and evidence of learning fast in a new domain).
- Experience building reusable assets that scale a team: reference architectures, integration guides, demo narratives/environments, templates, playbooks.
- Enjoys variety and ambiguity – gets energy from switching between discovery, demoing, solution design, and onboarding/integration work.
ABOUT WORKING AT KYND
We are a small but growing team who get along very well and look out for each other. We are looking to find another warm, helpful, and positive character to join us. We are looking for someone who has technical ability and who will share our goals and commit to our values, which are:
- Focus: keeping sight of long-term goals amidst short-term unpredictability and prioritising the things that matter and directly impact our customers.
- Being unafraid of change: being innately curious and eager to learn new skills and technologies.
- Keeping it simple: avoiding technical jargon, corporate speak, and unnecessary meetings.
- Being KYND: to each other and our customers.
KYND offers all the benefits you might expect from a young, ambitious SaaS company, including
- Medical insurance
- Life insurance
- A pension scheme
- 25 days of annual leave
- Superb central London location and office facilities, with free drinks and snacks
- Hybrid and flexible working model
