Documentation Specialist Full Time

Owen Reed is looking for a Document Centre Specialist for a top law firm in London.

This is a part-time, 15-month fixed-term contract role, fully remote, with working hours of 09:00–17:00.

Owen Reed is seeking an experienced and highly motivated Document Centre Specialist to join the Document Centre team of a leading law firm. This is a fully remote opportunity offering the chance to develop your professional experience within a collaborative and fast-paced environment.

This role is offered on a 15-month fixed-term contract and would suit a skilled document production professional with strong technical expertise, exceptional attention to detail and a client-focused approach.

The Role

As a Document Centre Specialist, you will be responsible for delivering high-quality document production services, supporting internal clients, and acting as a key interface for Document Centre services.

Key Responsibilities

• Prepare documents accurately and efficiently in line with established templates, brand guidelines and production best practices
• Act as a key client interface for Document Centre services
• Deliver high-quality services within deadlines, with a strong focus on responsiveness, client satisfaction and service excellence
• Provide effective client communication and build trusted professional relationships
• Develop and maintain strong relationships with team members and key stakeholders
• Support workflow coverage and assist with the smooth operation of the Document Centre
• Liaise effectively with Document Centre Managers as required
• Support ongoing personal development, including both technical and soft skill growth
• Demonstrate flexibility and contribute to service delivery across changing business needs
• Report directly to the Shift Team Lead

Skills and Experience Required

• At least 3 years’ document production experience, ideally within a professional services environment
• Prior legal production experience and workflow management knowledge is advantageous
• Advanced technical knowledge and excellent working knowledge of document production practices and technologies
• Excellent MS Office skills, including Word, PowerPoint and Excel
• Strong ability to manage multiple projects simultaneously and work accurately under pressure
• Ability to work independently, using initiative and sound judgment
• Excellent concentration in a fast-paced environment with competing demands
• Exceptional attention to detail and commitment to consistently producing high-quality work
• Ability to handle confidential information with discretion
• Strong interpersonal skills and ability to work effectively with colleagues at all levels
• Excellent communication skills and confidence dealing directly with clients
• Commitment to professionalism, superior customer service and accountability
• Positive approach to feedback, continuous improvement and professional development
• Strong self-motivation with a proactive, can-do attitude
• High level of personal and professional integrity
• In-depth understanding, or willingness to develop knowledge, of firm branding guidelines
• Motivation to continually improve software skills to meet changing client requirements
• Flexible and adaptable approach, including willingness to support overtime or shift changes where required
• Dependable, solutions-focused and willing to go the extra mile
• Collaborative team player who shares best practice and works well with others