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Sales Manager
R0183481 Acteva Corporate Office Neuilly-sur-Seine, France
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- Overview
- Job Responsibilities
- Success Profile
- Trending
- Benefits
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
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Job Responsibilities
About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Job Description Summary
You are a closer. You build teams that perform, cultures that stick, and pipelines that convert. You know the leasing game inside out — and you are ready to run it at scale.
As Sales Manager, you will own the full leasing engine for our residential portfolio. From building a best-in-class centralised sales team to forging strategic channel partnerships, you will be the driving force behind occupancy, revenue, and resident satisfaction. This is not a role for someone who manages from the sidelines — you lead from the front, set the pace, and raise the bar
Job Description
Key Role Responsibilities
Build & Lead a High-Performing Sales Team
- Recruit, coach, and develop a centralised leasing team that consistently delivers — hitting targets, upholding standards, and growing in their craft.
- Forecast and manage resourcing dynamically, adapting headcount and shift patterns to match demand and seasonal peaks without compromising the customer experience.
- Create a team culture of accountability, ambition, and excellence — one where people are proud of what they achieve and hungry for more.
- Partner with Learning & Development to ensure every team member has the tools, training, and support to perform at their best.
Drive Leasing Performance Across the Portfolio
- Own the full leasing funnel — from lead generation to signed tenancy — ensuring a seamless, high-converting journey for every prospect.
- Oversee all leasing enquiries, maintain a pipeline of move-in-ready apartments, recommend competitive pricing and concessions, and keep unit availability data accurate and live.
- Monitor website traffic, inbound enquiries, and reservation activity; work closely with central teams to maximise conversion at every touchpoint.
- Lead the external call centre operation and implement a consistent, quality-assured approach across all contact channels: calls, webchats, emails, and in-person viewings.
- Actively participate in the leasing process — qualifying prospects, preparing tenancy documentation, and managing move-in, move-out, and notice-to-vacate procedures with precision.
Shape Strategy & Channels
- Build and manage strategic relationships with key demand channels — ILS platforms, OTAs, and agents — identifying opportunities to optimise the sales funnel and boost conversion.
- Partner with the marketing team to craft local leasing strategies grounded in real market intelligence, ensuring campaigns land with impact and generate results.
- Stay sharp on market and competitor trends — translating insight into action that protects and grows the portfolio’s performance.
- Design and scale the central leasing infrastructure: call scripts, email templates, knowledge bases, and systems that power a slick, scalable operation.
Own the Numbers
- Review financial and operational reports to identify leasing performance gaps and act fast to address them.
- Monitor rent arrears and drive collections in line with business goals, while proactively pursuing tenancy renewals and additional revenue streams.
- Ensure full compliance with company policies, housing regulations, and residential lettings legislation across the portfolio.
Champion The Resident Experience
- Put residents at the heart of everything — proactively seeking feedback, resolving issues swiftly, and creating a community people genuinely want to be part of.
- Promote resident retention through exceptional service at every stage of the tenancy lifecycle.
- Work hand-in-hand with the maintenance team to ensure properties are show-ready and consistently meet brand standards.
- Keep investors informed with timely, transparent performance reporting — responding to concerns and questions with urgency and confidence.
About You
You are a commercially driven sales leader with a passion for people and a proven ability to build teams and systems that perform. You thrive in fast-moving environments, make decisions with confidence, and never lose sight of the customer.
Essential
What You Bring
- A track record of driving leasing or sales performance in property, hospitality, or a comparable service-driven environment — with P&L responsibility and budget ownership.
- Hands-on experience building, optimising, and scaling B2C sales or service teams and processes.
- Deep knowledge of sales and leasing cycles, with a data-driven approach to conversion optimisation.
- Demonstrated expertise in customer acquisition technologies and digital demand channels (ILS, OTAs, CRM tools).
- A natural coach and mentor: you develop people’s capabilities as instinctively as you chase targets.
- Strong financial and numerical acumen — comfortable owning budgets and interpreting operational data.
- Exceptional communication and negotiation skills, with the ability to adapt your style to any audience.
- Highly organised, able to manage multiple priorities without losing focus or quality.
- Resilient, autonomous, and at your best when the pace is high and the stakes are real.
- Fluent in English (written and verbal).
Desirable
- Experience in sales and marketing event delivery.
- Knowledge of Landlord/Tenant legislation.
Our Values
Everything we do is shaped by six core values. We do not just talk about them — we hire for them, lead by them, and hold each other to them.
Integrity | Equality | Accountability | Professionalism | Teamwork | Service
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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Success Profile
What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
- Professional
- Risk-Taker
- Detail-oriented
- Collaborative
- Strategic
- Communicator
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Trending
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Meet our people and discover how you can make an impact providing a home to people across the world.
“Working at Greystar has been an eye opening experience. From day one my supervisors have been enthusiastic and attentive to everything I need to be great at my job. I feel appreciated and know that I’m an important asset to them. Everyday I’m encouraged to improve my knowledge and develop new financial skills while being excited to do so. I was also nervous transitioning from the Marine Corps into the civilian workforce, but with the support of the Greystar accounting family that transition has been much easier.”
- Adam
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Benefits
Healthcare
Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance* plan options
- in select countries
Retirement Planning
We know planning for retirement is a top priority for our team members. We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes to ensure the security of your financial future.
Paid Time Off
Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays*
- varies by country
Paid Parental Leave
Maternal and paternal paid leave is available for the birth or adoption of a child
Professional Development
Ongoing support is available for career advancement opportunities in addition to corporate training programs
Employee Assistance
Program
Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you
Note: Outlined benefits may vary by international region.
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