Office Supervisor Full Time NEW

About the Role

We are seeking an experienced and solution-focused Operations Supervisor ( Backshift) to support the smooth and effective running of our Express Services operation. Working closely with internal teams, the Operations Supervisor will play a key role in ensuring operational continuity, successful completion of collections & deliveries, customer service delivery, and inter-shift coordination.

This role is integral to maintaining operational performance standards, supporting compliance, and ensuring goods flow efficiently through the network.

Key Responsibilities

In this role, you will:

• Assist with arranging collections & deliveries
• Provide a strong level of customer service via telephone and email
• Coordinate with other departments to ensure continuity and information flow
• Use internal systems & TMS ( Transport management system )
• Produce reports and operational updates as required
• Support operational process improvements and service delivery
• Work with transport compliance team to ensure all vehicles are kept compliant
• Promote a safe working environment and compliance with procedures
• Work with partners / agencies to cover driver holiday & sickness
• Nightly driver de-brief
• Completion and distribution of nightly handover

Who You’ll Work With

You will collaborate closely with:

• Warehouse teams
• Drivers
• Customers, suppliers and subcontractors
• Dayshift Operations teams

Your role will support service continuity and reduce disruption to customers through effective communication and handover processes.

What We’re Looking For

We are looking for someone with:

• A strong understanding of transport or logistics operations
• Experience working within a transport environment
• Excellent prioritization and problem-solving abilities
• Excellent geographical knowledge
• Effective communication and relationship-building skills
• IT proficiency (Microsoft Office / TMS systems advantage)
• A solution-focused and organised mindset

Success in the Role Looks Like

• Smooth operational handovers between shifts
• Accurate freight counts and reporting
• Successful completion of collections & deliveries
• Minimal disruption to customer service
• Positive working relationships and collaboration across teams

Why Join Us

This is an opportunity to play a key part in a fast-paced logistics environment, influencing process improvements and helping deliver time-critical services for our customers.

Previous supervisor experience is beneficial, but not essential for the right candidate.

Salary negotiable.