Tenancy Administration Assistant Full Time

Job Description

Keysafe Tenant Vetting,part of Connells Group, are looking for Tenancy Administrative Assistant to join our growing team in Grantham, to assist in carrying out tenant referencing in accordance with our company service standards, service level agreements, company policies, directives and statutory rules and regulations in our lettings division.

We are looking for individuals who are efficient, customer focused, KPI driven, professional and with a keen eye for detail. The ability to work accurately under pressure is essential in this position. The ideal candidate will be an organised self-starter who works well as a team and is excited by new daily challenges communicating with people all over the world.

This is a permanent role with a salary OTE £25,900, working 37.5 hrs per week Monday-Friday 9am-5:30pm. Bonuses will apply once the probationary period is passed.

Key responsibilitiesof a Tenancy Administrative Assistant:

• The role is to assist in verifying information given to us by prospective tenants/guarantors in order for the tenant to move into a rental property.
• To assist in providing a clear financial picture of a prospective tenant for a landlord.
• To carry out regulatory checks on new tenants
• Ensure systems are kept up to date with information on ongoing applications.
• This role is mainly PC based with telephone work.

Skills and experience required as a Tenancy Administrative Assistant:

• Previous Administration and customer service experience is essential.
• You will need excellent professional communication skills, both written and verbal and the ability to deal confidently with internal and external clients
• You will need superb accuracy and a good eye for detail
• Good numeracy Skills
• A focus on customer care and providing an excellent user experience.
• You will need to be resilient, positive and organised
• IT Literate (MS Office, Internet and email systems)
• The ability to work independently and as part of a team

Benefits

• OTE £25,900 per annum. Bonuses will apply once the probationary period is passed.
• 20 days annual leave per year, plus bank holidays.
• After successful completion of probation the candidate will have the opportunity to work remotely from home 4 days per month
• Never work your birthday with Keysafe! All colleagues are entitled to an additional day off if your birthday falls on a working day.
• Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services.
• Perks at Work – Discounts on products and services inc electrical & Travel.
• Colleague Discount Scheme – take advantage of discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Telus 24hr, 7 days per week Employee Assistance Programme.
• Company Pension and Life assurance for all colleagues.

EA07112