After Sales Service Specialist Full Time NEW

This is a fantastic opportunity for a commercially minded After Market Sales professional to join a growing service team in a role with a strong sales and revenue focus.

You will take ownership of a defined customer base, driving service contract sales, renewals, and account growth, while delivering a high level of customer support. This position is ideal for someone who enjoys building relationships, identifying opportunities, and directly impacting business performance.

Key Responsibilities

Sales & Account Growth

• Manage and grow a portfolio of customer accounts within a designated territory
• Identify and win back lost business while actively targeting competitor accounts
• Drive service contract sales, renewals, and upgrades to increase recurring revenue
• Proactively convert “break-fix” / ad-hoc customers into long-term contract clients
• Engage customers early in their lifecycle (including warranty phase) to secure future service agreements
• Build strong, consultative relationships to position yourself as a trusted advisor
• Identify upselling and cross-selling opportunities across the service offering
• Work towards and contribute to revenue, margin, and growth targets
• Maintain a clear understanding of your pipeline and actively follow up on all opportunities

Customer Support & Administration

• Act as the first point of contact for customer enquiries via phone and email
• Generate and manage service quotations, ensuring strong conversion rates
• Coordinate service activities with Field Service Engineers to ensure customer satisfaction
• Manage contract renewals end-to-end, ensuring high retention rates
• Set up new installations and maintain accurate service records
• Monitor shared inboxes and ensure all opportunities are captured and progressed
• Support internal reporting and contribute to team performance updates

Requirements

• Proven experience in a sales, account management, or service sales environment (aftersales experience highly desirable)
• Strong track record of meeting or exceeding commercial targets
• Confident communicator with the ability to influence and negotiate
• Proactive, target-driven mindset with a focus on results
• Highly organised with strong attention to detail
• Ability to manage multiple customer relationships and opportunities simultaneousl