Programme Support & Delivery Assistant Full Time

Help make brilliant client work happen – We are now looking for a professional, proactive and highly organised individual to join our team and play a key role in the delivery of exciting and meaningful client programmes across both organisations.

Bring your energy, creativity and warmth – We want someone who loves making things happen, takes pride in delivering work to a high standard and wants to be part of a team doing thoughtful, innovative and people-centred work.

Contribute from day one – You will support our senior consultants and Directors with the day-to-day support and delivery of programmes, helping to ensure every project runs smoothly, professionally and with real impact.

(Organisational Development & Improvement Programmes)

What This Role Offers

• The opportunity to develop a long-term, meaningful role within a small, growing and influential organisation.
• A collaborative, supportive team culture.
• Variety and hands-on experience working with a range of UK clients.
• Significant opportunities to learn, grow and develop through training and exposure to organisational development, leadership and culture programmes

Benefits

• 25 days annual leave + bank holidays + your birthday off
• Hybrid and flexible working arrangements by agreement

Key Responsibilities

You will work closely with senior programme leads across both Impact Innovation and The Activation Project and will be expected to:

• Support multiple client programmes simultaneously, coordinating and tracking progress against plans and milestones.
• Prepare and produce high-quality programme resources, tools and logistics, including scheduling, bookings, technology setup, materials and presentations.
• Provide proactive support to Programme Leads to maintain programme flow, ensure smooth delivery and uphold client confidence.
• Liaise professionally with a wide range of clients and stakeholders, representing the organisation with warmth, clarity and professionalism.
• Attend and support the delivery of meetings, workshops and events (virtual and in-person).
• Capture outputs from workshops, including notes, key insights and action points, and translate them into clear, usable materials.
• Prepare professional programme communications and creative resources, applying a thoughtful, solutions-focused approach.
• Contribute positively to team culture, collaboration and problem-solving.

Essential Qualities

• Exceptional organisational skills and strong attention to detail.
• Professional, engaging written and verbal communication style.
• Experience working within UK organisations.
• Ability to manage multiple tasks, coordinate workflows and keep projects moving.
• Positive, proactive, solutions-focused mindset with high personal energy.
• Confident user of Microsoft 365 and digital collaboration tools (e.g., MS Teams).
• Ability to work effectively with a broad range of clients and stakeholders
• Native or exceptionally high standard of English (written and spoken).
• Right to work in the UK (this role is not eligible for Skilled Worker visa sponsorship).

Desirable Qualities

• Experience in programme or project management or event coordination.
• Familiarity with sectors such as the NHS, housing, utilities, or sport and physical activity.
• Interest in people, culture, organisational development and improvement.

Education, Qualifications and Experience

• A minimum one year working experience
• Degree level education and/or relevant work experience
• UK driving licence

Salary: £27,000 – £33,000 (depending on experience)

12-month fixed-term contract (potential to become permanent), with a 3 month probational period

Leamington Spa | office based or weekly hybrid working – travel to our client’s locations in the UK would be expectedFull-time, or 4 days/week by agreement

About our client

Impact Innovation Ltd. and The Activation Project C.I.C are specialist consultancies doing innovative and creative work in the areas of cultural change, organisational development, leadership development and customer experience. We work with organisations to enhance their performance by improving customer experience, strengthening leadership capability at every level, developing positive working cultures and creating environments where people and teams can work their full potential.

The two organisations work extremely closely together to bring an insightful, engaging and highly collaborative approach to every programme we deliver. Our clients include a diverse range of UK organisations across sectors including health (NHS and private providers), commercial industries (retail, utilities, hospitality), sport and physical activity (inc. Sport England and National Governing Bodies) and the third sector.

The Application Process

Please submit a CV with a covering letter