Tax Compliance Manager (Technical Customer Compliance Manager) Full Time NEW

Job Summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Part of Wealthy & Mid-sized Business Compliance (WMBC), it’s our job to ensure that wealthy individuals pay the right amount of tax at the right time – by providing appropriate support to get things right as well as tackling non-compliance when it arises.

The definition of ‘wealthy’ is an individual with £200,000 of annual income and/or £2 million of assets (e.g. property and investments).

Wealthy individuals often have complex tax affairs that present significant challenges to an effective tax administration. Given the size and nature of the tax at risk within the wealthy population, there is increased opportunity for, and risk of, non-compliance.

For our most complex customers we adopt a co-operative compliance approach where there is a more intensive and enduring relationship with the individual and their agents.

While the internal title is Technical Customer Compliance Manager, this role is fundamentally a Tax Compliance Manager position, focused on ensuring that high-net-worth individuals meet their tax obligations in line with HMRC standards.

Customer Compliance Managers lead our approach to compliance for our highest risk customers, using their tax professional knowledge to identify and address complex risks across tax regimes. They build effective working relationships with customers and their agents, as well as take the lead in conducting investigations and providing direction to colleagues on investigation cases. As a Direct Tax Specialist, you will be dealing with some of the most high profile and complex personal tax matters that present themselves within the UK tax system.

Job Description

You will lead HMRC’s compliance strategy for a portfolio of high-risk wealthy individuals—those with annual income over £200,000 and/or assets exceeding £2 million. You’ll apply your tax expertise to identify and address complex risks across personal tax regimes, build strong relationships with customers and their agents, and lead investigations into suspected non-compliance.

This is a technical, strategic role requiring deep tax knowledge, excellent communication skills, and the ability to work collaboratively across HMRC.

You Will:

• Lead HMRC’s compliance approach for a portfolio of wealthy individuals.
• Build and maintain effective relationships with customers and their agents to promote good compliance and address risks.
• Conduct annual risk assessments and develop deep understanding of customer tax affairs.
• Identify and tackle complex tax risks across regimes, particularly Income Tax and Capital Gains Tax.
• Lead investigations into suspected non-compliance, using legal powers and technical tools appropriately.
• Provide clear, accurate, and confident communication of HMRC’s position on technical matters—both verbally and in writing.
• Collaborate with colleagues across HMRC, including Risk & Intelligence Service and Fraud Investigation Service.
• Prepare high-quality submissions to technical specialists, policy teams, and legal professionals.
• Contribute to upstream compliance initiatives and projects aimed at closing the Wealthy tax gap.
• Actively participate in team networks and subject matter forums to share knowledge and drive consistency, including providing technical support to colleagues across WMBC.
• Provide strategic oversight and leadership on compliance activity, though this role does not include direct line management.

You will lead HMRC’s compliance strategy for a portfolio of high-risk wealthy individuals—those with annual income over £200,000 and/or assets exceeding £2 million. You’ll apply your tax expertise to identify and address complex risks across personal tax regimes, build strong relationships with customers and their agents, and lead investigations into suspected non-compliance.

This is a technical, strategic role requiring deep tax knowledge, excellent communication skills, and the ability to work collaboratively across HMRC.

You Will:

• Lead HMRC’s compliance approach for a portfolio of wealthy individuals.
• Build and maintain effective relationships with customers and their agents to promote good compliance and address risks.
• Conduct annual risk assessments and develop deep understanding of customer tax affairs.
• Identify and tackle complex tax risks across regimes, particularly Income Tax and Capital Gains Tax.
• Lead investigations into suspected non-compliance, using legal powers and technical tools appropriately.
• Provide clear, accurate, and confident communication of HMRC’s position on technical matters—both verbally and in writing.
• Collaborate with colleagues across HMRC, including Risk & Intelligence Service and Fraud Investigation Service.
• Prepare high-quality submissions to technical specialists, policy teams, and legal professionals.
• Contribute to upstream compliance initiatives and projects aimed at closing the Wealthy tax gap.
• Actively participate in team networks and subject matter forums to share knowledge and drive consistency, including providing technical support to colleagues across WMBC.
• Provide strategic oversight and leadership on compliance activity, though this role does not include direct line management.

Person specification

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria, as well as their qualifications.

Essential Criteria

• Strong technical expertise in personal tax regimes, particularly complex aspects of Income Tax and Capital Gains Tax, including anti-avoidance legislation.
• Ability to build and maintain effective relationships with high-net-worth individuals and their agents, promoting good compliance and addressing risks at pace.
• Excellent communication skills, with the ability to clearly and confidently convey your position on technical matters both verbally and in writing.
• Experience of working collaboratively across teams and disciplines, including technical specialists, policy teams and legal professionals.
• Strong analytical, risk assessment, and decision-making skills, with the ability to identify and respond to complex tax risks.
• Leadership in compliance activity, including contributing to knowledge sharing, supporting colleagues with technical and tactical oversight and experience of progressing investigations at pace.

Candidate Information Session

We will be holding two Candidate Information Sessions as a group webinar where you can hear directly from the team about a day in the life of the role, the wider team & HMRC. We will also be discussing the application process and next steps. Additionally, there will be time on these sessions for you to ask questions directly to the team.

We are holding information sessions about this role on: Tuesday 28th April at 12pm and Thursday 7th May at 1pm

To register, follow this link to forms: https://forms.office.com/e/UwyTanqGuQ

Transitional Sites Information

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These Sites Are:

• Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle
• Trinity Bridge House, Manchester – moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Qualifications

You must hold at least one of the following qualifications:

• Chartered Tax Adviser (CTA)
• Advanced Diploma in International Taxation (CIOT)
• AIIT (including Paper 4*)
• A Consultative Committee of Accountancy Bodies (CCAB) membership qualification including:
• Institute of Chartered Accountants of England & Wales (ICAEW),
• Institute of Chartered Accountants in Scotland (ICAS)
• Institute of Chartered Accountants Ireland (ICAI)
• Association of Chartered Certified Accountants (ACCA)
• Chartered Institute of Management Accountants (CIMA)
• Post Graduate full legal qualification – in taxation matters.
• For previous or existing HMRC employees TSP or predecessor qualification (TPDP, IDP, ITS2, CPT FT2) – (note – existing HMRC employees would only be eligible if they have completed the appropriate course to get them to G7 level (or above) as a tax professional).

In October 2023, a decision was made that applicants for G7 Tax Professional roles must have successfully completed the Tax Specialist Programme or hold an equivalent qualification. To enable career development for experienced colleagues already in Tax Professional roles, if you have been successful in gaining a G7 Tax Professional role through open competition prior to October 2023, and you are not subject to any Performance Management action, you are now able to apply on level transfer for other G7 Tax Professional roles.

Technical skills

We’ll assess you against these technical skills during the selection process:

• The interview will begin with a technical assessment. You’ll be given the question at the start and will have 10 minutes to consider your response before presenting your answer to the panel.

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV detailing your job history and previous experiences based on how you meet the Essential Criteria, covering up to your last 5 roles (max 300 words per role). Applicants should evidence their relevant experience, effective delivery and key achievements that meet the essential criteria, in addition to the required qualifications.

Further details around what this will entail are listed on the application form.

Sift

At sift your CV will be assessed against the essential criteria and full qualifications list, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed against the person specification and essential criteria.

The interview will begin with a technical assessment. You’ll be given the question at the start and will have 10 minutes to consider your response before presenting your answer to the panel.

You will also be asked a number of Experience based questions.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years’ employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants – GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Sarah Tindall
• Email : sarah.tindall@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.