Customer Enrolment Administrator Full Time NEW

As a Customer Enrolment Administrator, you’ll play a vital role in ensuring a smooth transition for customers switching their payment services from previous providers. From the moment a contract is received to the point their supply goes live. You will play a key role in delivering a seamless onboarding experience.

We’re looking for passionate, driven individuals who thrive on delivering excellence. If you’re a great listener, love solving problems, and genuinely care about understanding customer needs, this could be the perfect fit.

What We Want You To Do

• Accurately onboard new customers by processing contracts from Sales with a “right first time” approach, including thorough quality checks.
• Respond to customer enquiries and provide support throughout the onboarding journey, helping diagnose and resolve any setup issues.
• Proactively contribute ideas to enhance the customer journey and overall experience.
• Develop an in-depth knowledge of our systems, products and processes, to confidently support both customers and colleagues.
• Resolve basic queries or exceptions that may delay service activation.

What Success In The Role Looks Like

• All sales processed within 24hrs on receipt.
• Timely resolution of any issues preventing service activation, in line with SLAs.
• Full ownership of customer cases from start to finish.
• Deliver a consistent high level of customer experience.
• All customer queries and faults resolved within agreed SLAs.

What you need to have already done to be right for this role

• Experience working collaboratively in a team environment.
• Previous exposure to payment services is a plus, but not essential.
• Strong computer literacy is essential.
• Basic understanding of B2B provisioning processes is preferred.

Skills

• Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers.
• High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
• A curious, determined mindset focused on resolving onboarding challenges and ensuring successful service switches.
• A genuine commitment to personal development and continuous learning.
• A professional, approachable, and supportive attitude that fosters strong relationships with both customers and colleagues.

Our Story

At Clear Business, we exist to make life easier for small businesses and more fulfilling for the people who work here. For over 20 years, we’ve been one of the UK’s leading providers of essential services, offering a unique one‑stop solution across Phone, Broadband, Mobile, Water, Gas, Electricity, Payment Services and Insurance.

Our journey has been shaped by innovation, customer focus and the passion of our colleagues. Along the way, we’ve earned recognition, including Investors in People, The Northern Contact Centre Awards, Learning at Work Week Awards and, most recently, the ‘One to Watch’ award from Best Companies, a fantastic reflection of our culture and commitment to excellence.

In return for your hard work, you’ll get

Your Core Benefits

At Clear Business, we know great people make a great company. That’s why we offer a benefits package designed to help you thrive personally and professionally.

• Pension contributions and life assurance coverage to support your future and protect what matters most.
• 25 days’ annual leave, increasing to 28 days with service.
• Your birthday off every year – because you deserve it.
• Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
• Exclusive discounts at popular high street and online retailers.
• Cycle-to-work scheme and travel loans for people wanting a greener commute.
• Access to LinkedIn Learning.

Wellbeing & Support

• 24/7 access to a GP, mental health support and fitness programmes.
• Free legal and financial advice.
• A strong focus on wellbeing, supported by resources to help you feel your best.

The Important Extras

• Hybrid working – up to three days a week from home.
• Charity fundraising and volunteering opportunities.
• Fantastic on-site facilities, including a free gym and free parking.
• A full-time, permanent contract (37.5 hours per week).
• No weekends and every bank holiday off.

What Happens Next

If you’re ready for a new challenge with great benefits and a supportive, award‑winning company, we’d love to hear from you. Click ‘Apply’ today and take the next step in your career with Clear Business.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre‑employment checks. Please note: this vacancy may close early if we receive a high volume of suitable applications.

Our Story

We Are One Of The UK’s Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019

Our Locations

Our Benefits

Hybrid Working

Competitive Salary

Learning and development programmes

Rewards Hub

Employee Assistance Programme

Holidays

Lifestyle policies

Volunteer Leave

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