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Be part of a movement changing lives! As the UK’s leading medical cannabis clinic, Curaleaf Clinic is growing fast – and we’re looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors.
This role is full time, based on-site at our Sunderland office.
About The Role
As an Onboarding Coordinator, you will be responsible for the full process required to convert perspective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.
Duties will include, but not be limited to:
Answering patient queries via telephone and email
Chasing further information required from both patients and medical professionals
Scheduling patient appointments and handling payment for these
Maintaining patients’ electronic health records
About You
Ideally, you will have experience of handling sensitive, confidential information in a professional manner. It is essential you have:
A professional written and verbal communication style
Strong accuracy and organisational skills
A personable, adaptable manner
A high level of IT proficiency (MS Outlook, Excel, PPTX, Word)
The ability retain close attention to detail and an even work flow in all situations
Minimum grade C GCSE in English & Maths or equivalent
About Us
At Curaleaf International, we’re not just participating in the cannabis industry – we’re leading it.
Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.
Curaleaf International’s network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance and research site in Spain; Four20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU-GMP producer Northern Green Canada.
Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.
Our Vision: To shape the future of cannabis through our commitment to research and product excellence
Our Mission: To be the world’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values: Lead & Inspire Commit to Win Driven to Deliver Excellence Customer Obsession One Curaleaf