File Handler – Industrial Disease Full Time NEW

Department: Claims Management

Location: Bolton

Description

Primary Responsibility: Manage a caseload of predominantly litigated NIHL claims within a supportive team environment.

Objective: Progress claims using effective strategies to achieve desired client outcomes and maintain profitability.

Requirements: Prior experience handling NIHL claims and the ability to manage a litigated caseload.

Key Responsibilities

Document Review and Report Preparation

• Ensure accuracy and completeness in all document reviews and reports.

Disclosure Management

• Handle sensitive information with integrity and discretion.

Evidence Review

• Analyze medical and personnel records thoroughly.

Conducting Investigations

• Obtain comprehensive witness statements and interact with Insured individuals.

Instructing Counsel and Experts

• Provide detailed instructions to legal and expert personnel.

Research and General Drafting

• Conduct thorough research and produce high-quality draft documents.

Attending Conferences and Trials

• Be present and contribute effectively during conferences and trials.

Routine Correspondence

• Manage and respond to everyday communications promptly.

Court Appointments

• Attend and represent at court appointments as required.

Liaising with Insurers and Insureds

• Maintain clear and consistent communication with insurers and insured individuals.

Adherence to Court Timetables

• Ensure all deadlines and schedules are met.

Compliance with SRA Standards & Regulations

• Uphold professional standards and regulatory compliance.

Upholding Keoghs Values

• Embody the core values and principles of Keoghs in all tasks.

Working Hours

• 35 hours per week: Monday – Friday, 9am-5pm
• Hybrid Working – 1x day in office location.

Skills, Knowledge and Expertise

• Technical Proficiency: Expert in handling disease cases, with a focus on NIHL.
• Effective Negotiation: Strong negotiator, adept at reaching favorable outcomes
• Initiative: Ability to use own initiative to solve problems and make decisions.
• Flexibility: Adaptable to various tasks and situations
• Communication Skills: Excellent listening and verbal communication skills.
• Attention to Detail: Maintain concentration and meticulous attention to detail.
• Self-Organization: Capable of organizing and prioritizing tasks independently.
• Work Under Pressure: Thrive in high-pressure environments and meet targets.
• Enthusiasm and Hard Work: Demonstrates enthusiasm and a strong work ethic.
• IT Skills: Proficient in using IT tools and technologies.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation