Administrator (Hearing Assistant) Full Time NEW

Department: Adjudication

Employment Type: Permanent – Full Time

Location: London or Edinburgh

Reporting To: James McGrath

Compensation: £25,676 – £28,151 / year

Description

About the team and what we do

The Hearings Team plays a vital role in delivering both physical and virtual hearings. We ensure the hearing centre operates smoothly, that participants are supported throughout the process, and that all essential administrative tasks are completed accurately, efficiently and to a consistently high standard.

Your role and impact

Our work provides the structure and coordination needed for hearings to proceed efficiently, ensuring all participants receive clear information and a consistent, high‑quality experience.

As a Hearings Assistant, you’ll play an important part in this by completing key pre and post hearing administrative tasks, ensuring records and follow‑up actions are processed accurately and on time. You’ll also support payment processing linked to hearings, maintaining clear and accurate documentation.

Alongside this, you’ll assist colleagues at the hearing centre reception, welcoming participants, responding to queries and helping to create a calm and professional environment. Your attention to detail, clear communication and ability to manage competing priorities will contribute directly to the smooth running of both physical and virtual hearings.

What You’ll Bring

We’re looking for someone who is organised, proactive and committed to delivering high-quality work. You’ll thrive in a busy environment, be confident managing competing priorities and take pride in providing excellent customer service.

You’ll Bring

• Experience providing administrative support within a busy office or customer focused environment
• Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately
• Excellent written and verbal communication skills with a professional and empathetic approach
• Good IT skills, including Microsoft Office applications and Adobe software packages
• A high level of attention to detail and the ability to handle sensitive and confidential information appropriately
• A collaborative mindset and willingness to support colleagues and contribute positively to the team
• A commitment to equality, diversity and inclusion in the way you work and interact with others

Salary Details

Edinburgh – £25,676- ££26,180

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.