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Product Support Specialist (New Role)
Location: Bath
Salary: Up to 37,500
About the Role
A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team.
This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments.
Working closely with customers and internal teams, you’ll play a key role in ensuring
successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience.
What You’ll Be Doing
- Providing remote technical support and troubleshooting for software and instrument integration issues
- Install, configure, and maintain software solutions and supporting infrastructure
- Support integrations with analytical and laboratory instrumentation
- Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
- Deliver customer training and assist with software implementations
- Support database configuration, upgrades, and system migration
- Create and maintain technical documentation, FAQs, and user guides
- Assist with validation activities within highly regulated environments
- Work closely with customers to understand requirements and deliver effective solutions
- Travel to customer sites across the UK, with occasional European and international travel
What We’re Looking For
- Strong troubleshooting, diagnostic, and analytical skills
- Experience supporting hardware and software environments
- Excellent communication skills and a customer-focused approach
- Ability to manage workloads effectively and prioritise tasks
- Strong IT knowledge, including Windows environments and database technologies
- Comfortable working both independently and as part of a collaborative team
Desirable Experience
- Experience within laboratory, scientific, or software development environments
- Knowledge of MSSQL and/or Oracle databases
- Understanding of C#/.NET
- Experience integrating instruments via Serial, USB, or Ethernet connections
- Knowledge of GMP, GAMP, or software validation processes
- Experience delivering customer training
- Full UK driving licence
What’s on Offer
- Opportunity to work with cutting-edge software
- Structured career development and progression opportunities
- Competitive salary package
- 24 days annual leave plus bank holidays, increasing with service
- Additional Christmas shutdown day
- Private medical insurance through BUPA
- Scottish Widows pension scheme
- Death in service benefit
- Cycle-to-work scheme
- Access to gym facilities
- Annual Center Parcs team-building weekend for employees and their families
- Supportive, collaborative culture within an award-winning organisation