Revenue Time and Rates Executive Full Time NEW

Key responsibilities

• Timesheet analysis, investigation and amendments including:

• Basic amends – transfer between matters, update various codes

• Basic time recording policy – allocating to correct files, introducing the time recording guidelines for internal matters

• Forensics – locating missing time, reading modification history etc

• Intermediate amends – changing hours, splitting entries, rounding time

• Understanding matter plans and settings in a time recording context

• Inputting new rates

• Running Rates Enquiries for existing rates

• Diagnose and correct issues with existing rates

• Responsible for responding to all rates requests / queries within the agreed SLAs

• Making sure approval processes are adhered to

• Liaising with team leaders and managers within all areas of Business Finance

• Liaising with senior management, Partners and key members of the Departments and Divisions that the team is responsible for

• Gaining an overall understanding of the charging structures within different offices, Divisions/Depts, and large or high profile clients/matters.

• Provide, as far as possible, a “one stop shop” for the business community on rates matters, and providing guidance wherever possible on and if necessary referring colleagues to the appropriate source of help

• Ensuring that key objectives are agreed (with Manager / Head of Revenue), monitored and met at all times;

• Maintaining integrity of internal filing for reference / approval purposes

• Ad-hoc tasks relating to the reporting and presenting of rates related information

• Undertake any other duties as required by the Revenue Management team

• Create, maintain and develop relationships with business stakeholders in the legal and support communities

Qualifications, skills and experience

• Excellent customer service orientation skills

• Consistent, fast and accurate data entry with high attention to detail

• Competent IT skills, good working knowledge of Word, Excel and Outlook

• Suggests new ideas or ways of doing things in a confident, constructive and sensitive way

• Experience of working in the legal industry, or professional services environment would be an advantage

• Ability to analyse problems and present solutions to management or the business

• Solid commercial skills, including reviewing and validating proposals, making recommendations

Competencies

Personal Leadership

• Positively impacts those around them, makes quality decisions and develops themselves both personally and professionally

• Demonstrates sound knowledge in their field

• Anticipates potential problems and identifies a range of possible solutions

• Adapts their interpersonal style to suit different audiences in a genuine way

Builds Authentic Relationships

• Takes time to get to know people beyond their role

• Treats people with respect and in a fair and consistent way

• Recognises when colleagues are under pressure and volunteers to assist them where possible

Collaborates with others

• Works within teams and across boundaries to share knowledge and achieve results

• Identifies and builds relationships required to achieve the best outcomes for the firm

• Engages people with the right skills, knowledge and expertise to provide advice and assist with tasks

• Connects other people in the firm who have mutual interests or work objectives

• Generously shares their time, knowledge, expertise and talent to support others’ success

Enhances the Client Experience

• Creates opportunities to enhance the experience of the firm’s clients through their daily tasks

• Behaves consistently with the firm’s values in their interactions with others

• Conducts themselves in a way that reflects positively on the firm’s brand, both inside and outside the firm

Achieves Results

• Maintains focus and drive to achieve quality outcomes

• Focuses their time and efforts on issues that will have the greatest impact on agreed objectives

• Anticipates responses and plans their approach accordingly

• Looks for the most effective way to achieve outcomes

• Maintains perspective and optimism when faced with setbacks