Allocation Team Manager Full Time NEW

About the roleHillingdon Council is recruiting an Allocations Team Manager to lead the delivery of housing allocations and the housing register. This is a critical role at the heart of the housing system – ensuring that limited housing stock is allocated fairly, efficiently and in line with policy and legislation. You will play a key role in improving access to housing, supporting move-on from temporary accommodation and contributing to MTFS outcomes.Make fair decisions. Maximise impact. Improve outcomes.About The OpportunityYou will lead the Allocations team, responsible for managing the housing register and delivering allocations across Council and partner housing stock. This is a fast-paced leadership role requiring strong judgement, knowledge of housing legislation and the ability to manage competing priorities in a high-demand environment.You will:Lead and develop a high-performing allocations teamOversee the housing register, banding assessments and application verificationManage Choice Based Lettings, direct offers and nominations to Registered ProvidersEnsure allocations are fair, transparent and compliant with legislation and policyImprove throughput and reduce delays in allocations and offersSupport move-on from temporary accommodation through effective use of stockUse data to monitor performance and drive continuous improvementWhy this role mattersThis role directly shapes access to housing.You will:Ensure homes are allocated fairly and effectivelyImprove speed and quality of allocation decisionsSupport households to move on from temporary accommodationImprove system flow and reduce delaysContribute to MTFS savings and service performanceWho We’re Looking ForWe are looking for a confident and experienced leader who can manage performance and make sound decisions in a complex service.You will bring:Experience in housing allocations, lettings or homelessness servicesStrong understanding of housing legislation and allocations policyExperience managing teams in high-demand operational environmentsStrong analytical skills and ability to manage performanceAbility to manage risk and make defensible decisionsWe want leaders who:Take ownership and deliver outcomesAre confident decision-makersDrive performance and continuous improvementWork collaboratively across the systemWhat You Can ExpectA high-impact role shaping housing access and outcomesThe opportunity to improve allocations and housing pathwaysA central role in service transformation and MTFS deliverySupportive leadership and development opportunitiesFlexible and modern working arrangementsWhy Hillingdon? We are a stable, ambitious council investing in housing services and leadership to meet demand and deliver better outcomes for residents.Interested? If you’re ready to lead a critical service, make fair decisions and improve outcomes for residents, we want to hear from you.For an informal discussion, contact [email protected]About YouAbout usWe value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.Here’s a comprehensive overview of the fantastic benefits we provide:Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. Generous Holiday Entitlement – increasing with length of service (for non-casual roles).Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.Travel Support – Make your daily commute easier with our season ticket loans and free car parking. Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.Equity, Diversity and Inclusion StatementAt the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation’s success.Recruitment InformationHillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:Basic DBS Check2 years of Referencing Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.