Operations & Support Specialist, Product Sales Full Time NEW

In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.

But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The role…

During this 12 month fixed-term contract, you serve as the essential bridge between Payment Consultants, RCMs and Product Sales, balancing immediate tactical support with long-term structural improvement. This role reports to the Senior Manager, Product Sales, with a dotted line into the Head of Revenue Operations and Enablement.

While your “right now” priority is to do whatever it takes to get deals over the line – such as carrying out manual intervention and troubleshooting portal issues – your ultimate success lies in your role as a builder. You are tasked with identifying repetitive bottlenecks, optimise ways of working, and designing automated workflows and permanent processes that leverage the right technology and teams to leave behind a resilient infrastructure.

What You Will Do…

• Oversee HubSpot workflows and data integrity while supporting the parallel transition and build into Salesforce.
• Audit manual lead disbursement and “ad-hoc” assignments, designing automated sequences to minimize human intervention.
• Resolve immediate technical edge cases (e.g., failed triggers, login/portal errors) while building long-term logic to automate them.
• Partner with Enablement, Product Marketing, and lending partners to maintain sales collateral and brief reps on new features.
• Act as the final word on rep ownership disputes and collaborate with Sales Support on broader onboarding or payment friction points.

What You Will Bring…

• A proactive problem-solver who doesn’t just patch errors but builds scalable, permanent solutions.
• Proven experience building sustainable sales operations processes and automating manual, repetitive tasks.
• Expert-level knowledge of CRM workflows, custom properties, and lead rotation logic (HubSpot/Salesforce).
• Experience working closely with competitive sales teams, managing ownership disputes with a level head and firm logic.
• Comfortable navigating a fast-paced, high-velocity environment where priorities shift daily but execution remains constant.

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That’s why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If The Following Speak To You, Let’s Talk

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.