Band 4 Team Administrator Full Time NEW

Base in Greenford: Elm Lodge – Greenford & covering Sycamore Lodge – Acton

We are seeking enthusiastic and experienced individual, who can work well as part of a team and who can provide a high quality admin support service to a multidisciplinary CIDS West Team.

Ealing Cognitive Impairment and Dementia Services

Based at Elm Lodge, Greenford, covering Sycamore Lodge, Acton, we are seeking an enthusiastic and experienced administrator to provide high-quality support to our multidisciplinary CIDS West Team.

Shortlisted candidates will be required to attend a skills assessment via Microsoft Teams. The assessment will consist of role-related tasks designed to evaluate the key skills required for the post. To participate, candidates must have access to a Windows-based laptop or PC with a working camera, Microsoft Teams and Microsoft Word. The assessment cannot be completed using a tablet, iPad, mobile phone or Apple device. Candidates who do not meet these requirements will be unable to progress through the recruitment process. Successful candidates at assessment stage will be invited to interview.

The ideal candidate will have excellent written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment.

Previous experience in using Rio and Microsoft Office is essential.

The roles are varied and duties include but not limited:
Creating and maintaining electronic client records on clinical database.

Diary management

Audio and copy typing of all clinical correspondence and reports, fast and accurate typing speed is required.

Day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence. Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.

Reception cover

Use of Excel & Word

Ordering Stationary and supplies

Admin support for ATL and wider team

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.