Shift Station Manager [Relief] – Stratford International Station Full Time NEW

Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK’s only international high-speed railway (HS1) owned by London St. Pancras Highspeed.

The 109km London St. Pancras Highspeed infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations; St Pancras, Stratford and Ebbsfleet International.

As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client London St. Pancras Highspeed, undertaking a diverse range of activities from railway infrastructure maintenance and operations – through to station facilities management and retail on behalf of our client.

Our Vision: For everyone to love High Speed rail!

https://www.networkrail.co.uk/running-the-railway/our-routes/network-rail-high-speed/

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you’re part of our team, you matter to us and you matter to millions. Watch our video to find out more!

About The Role

What You’ll Do

• Lead with impact – Take ownership of station operations during your shift, setting clear expectations and providing visible, hands-on leadership. You’ll motivate, coach, and support your team to consistently deliver high standards of customer service while maintaining a strong safety culture across all activities.
• Take control when it matters most – Act as the key decision-maker during incidents, disruptions, and emergency situations. You’ll assess risk in real time, coordinate responses, and communicate effectively with colleagues, control centres, and emergency services to ensure swift, safe, and well-managed outcomes.
• Work as one team – Build strong working relationships with train operators, retail partners, contractors, and internal teams to ensure the station operates as a unified environment. You’ll actively coordinate operational activity, manage competing priorities, and ensure a consistent and efficient flow throughout the station.
• Champion safety and compliance – Maintain rigorous operational standards by ensuring full compliance with safety regulations, environmental policies, and accessibility requirements. You’ll carry out inspections, monitor performance, and take decisive action to address risks and uphold a safe environment for passengers and staff.
• Drive continuous improvement – Use your operational insight to identify trends, resolve recurring issues, and improve processes. You’ll contribute to performance reviews, support training and development, and play a key role in enhancing the overall effectiveness and resilience of station operationsations.

Your Experience And Skills

Who We’re Looking For

We’re looking for an experienced operational leader who brings not only capability, but presence, judgement, and drive. This role suits someone who is confident taking responsibility in a live operational environment, can balance safety with service, and knows how to lead people through both routine and high-pressure situations.

What You’ll Need……..

• Proven experience in leading and developing teams within a fast-paced operational environment
• Strong decision-making skills, with the ability to assess risk and take control in time-critical situations
• Demonstrable planning and organisational capability, with experience managing shifting priorities
• A consistently customer-focused mindset, balancing service delivery with operational requirements
• Willingness and commitment to gain and maintain safety, compliance, and incident management competencies
• A proactive approach to inclusion, team engagement, and continuous personal and professional development

Bonus points is you’ve got …………

• Experience within safety-critical environments, including safety management systems or accident/incident investigation
• Good commercial awareness, with an understanding of budgets, cost control, and operational efficiency
• Confidence using IT systems, with experience in reporting, data analysis, and performance monitoring
• Knowledge of railway or transport operations, including an understanding of continuous improvement methodologies

Why Join Us?

When you join us, you become part of a professional, high-performing operational team where your expertise is recognised and valued. We are committed to creating an environment that supports you to perform at your best, develop your skills, and progress your career.

You’ll benefit from structured development, exposure to complex and varied operational challenges, and the opportunity to build your leadership capability in a safety-critical setting. At the same time, we place real importance on wellbeing, ensuring you have the support needed to maintain a healthy and sustainable work-life balance.

Be part of a team that takes pride in delivering safe, reliable, and efficient journeys-making a difference to thousands of passengers every day.

Perks That Pack a Punch

28 days annual leave + statutory days (with the option to buy/sell)

Defined benefit pension scheme

75% subsidy on rail & Underground season tickets

Up to 75% off leisure travel

Volunteer leave

Carer’s leave

Healthcare Scheme, GymPass discounts, Cycle to Work and more

Generous maternity, paternity & adoption leave

Plus more…

What You’ll Get

• A career with impact and purpose
• A supportive, inclusive team culture
• Opportunities for growth, training, and progression
• The chance to shape the future of international rail travel

We’re All About Inclusion

We believe diversity drives innovation. Whoever you are and however you identify – if you have the skills and passion, we want you on our team. Bring your authentic self.

Ready to Make Your Mark?

If you’re passionate about people, safety, and high-speed rail, this is your moment. – Apply today and help us build a railway that everyone can love.

About Your Application

As part of the application process, you’ll be asked to complete your three-year employment history and upload your CV.

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

For further information please contact SouthernResourcing@networkrail.co.uk