Health Clinics Booking Advisor – Fixed Term Full Time NEW

Job DescriptionHealth Clinics Booking Adviser – 6 months Fixed TermLocation: Bupa Place, Salford Quays, Manchester / Hybrid (min of 2 days per week in the Bupa Office)Contract: 6 Months Fixed Term Contract – Full timeHours: 37.5 hours per week – Monday to Friday covering various shifts between the hours of 8.00am and 6.00pm.Salary: £26,500 per annum + Monthly performance based bonusWorking in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.The RoleThis is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission.You’ll help us make health happen byYou will be taking incoming customer calls from customers wanting to discuss our range of primary care and MSK products, complete bookings and generate revenue in order to hit your monthly target.You will be responding to emails and resolving queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner.Key Skills / Qualifications Needed For This RoleYou will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills.Excellent sales and negotiation skillsAbility to adapt to a tight, high achieving sales team and to be responsible for both individual and team targetsYou will have experience speaking with customers over the phone or via emailUnderstanding of customer service principles and a commitment to service excellence.You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.Have excellent time management skills and the ability to work quickly and accurately in a pressurised environmentBe able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/departmentBenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 Days holiday, increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindAn enhanced pension plan and life insuranceAnnual performance-based bonusOnsite gyms or local discounts where no onsite gym availableVarious other benefits and online discounts Why Bupa?We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time TypeFull timeJob AreaAdministrationLocations:Bupa Place