Health & Safety Helpdesk Administrator Full Time NEW

Creative Support is a national, fast growing, organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing over 1,000 units of supported housing. Creative Support is regulated by the CQC and Regulator of Social Housing and must achieve high standards of health and safety compliance. As a large employer of over 5,000 staff nationally we promote a culture of safety awareness, compliance and good practice, with a commitment to keeping our staff and service users as safe as possible.

We are currently recruiting a part time Health & Safety Helpdesk Administrator, based at our head office in Stockport. This is a busy and responsible job which will offer job satisfaction to someone with a conscientious and diligent approach. You will support the running of the Health & Safety Helpdesk, acting as a first point of contact for queries. You will read and review all accident and incident reports, escalating concerns as required. All reports must have follow-up action taken and this must be evidenced in the database. You will be responsible for preparing a wide range of reports and statistics to meet management and governance requirements. You will also produce safety related information bulletins and campaigns.

Working within the Health and Safety Team you will play a key role in ensuring a positive health and safety culture across our services. You will support the Health & Safety Team with general administration, data collection and inputting, safety compliance and reporting functions. You will be required to handle information of a confidential nature and must observe the highest standards of diligence and professionalism

As our Health & Safety Helpdesk Administrator you will make a real difference to the health and safety of service users and staff across our company. You will be expected to identify and follow up concerns in a proactive and professional manner. A basic interest in health and safety and the provision of social care and social housing is essential. Further health and safety training will be provided to the successful candidate.

Health & Safety Helpdesk Administrator day to day duties:

• Running the Health & Safety Helpdesk and responding to enquiries
• Managing the Health & Safety email In-box
• Responding to queries and safety concerns from staff across the country
• Reading and reviewing accident and incident reports
• Inputting data into databases and spreadsheets
• Contributing to property safety compliance as required
• Working with the team collating audit reports and following up action plans
• Compiling data and producing reports
• Answering the phone, taking accurate messages and informing the team and senior managers of any important communications or events
• Producing information bulletins, safety campaigns and newsletters
• Assisting colleagues with administrative tasks and follow up
• Escalation of concerns where these arise and seeing incidents through to resolution
• Meeting attendance and minute taking when requested

Benefits of working with Creative Support:

• Flexible working arrangements – 25 – 30hrs per week part time role that could fit around your time e.g 9am – 3pm
• High level of training and development through our Creative Academy
• Pension with company contribution
• Free life assurance
• 25 days paid annual leave plus bank holidays pro rata, plus an additional day off for your birthday
• Mileage allowance/travel expenses
• Friendly, supportive work environment
• Other benefits including Employee Assistance Programme
• Career development opportunities

The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.

Applicants must share Creative Support’s WE CARE values. We are Welcoming, Empowering, Compassionate, Aspirational, Respectful and Effective.

For more information about this role please do not hesitate to contact Tracey Cornhill by email to

Vacancy Reference Number:85651

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK