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WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!A WORLD OF REWARDSHourly Rate of £13.79 per hourWe offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost. Opportunity to work additional hours when you canFree and healthy meals when on dutyModern and inclusive Team Member’s areasWhat will I be doing?An Executive Lounge Host you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaintsProcess accurately check-ins and check-outEnsure that all Guest supplies and amenities are offered and replenished to the required standardsStay current with all hotel services as well as VIP requests and special eventsDemonstrate a knowledge of external locations, attractions and landmarks in the vicinityProject a professional manner with an emphasis on hospitality and Guest serviceComply with Hotel security, fire regulations and all health and safety legislationExecute tasks as instructed by the Executive Lounge Supervisor or ManagerServe your role and Team in an environmentally-conscience mannerWhat are we looking for?The ideal candidate would also be flexible to assist with the wider front of house operations as needed i.e. Assisting Reception, Concierge and Switchboard.To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous Front Office experience in the hotel, leisure or retail sectorCalm, efficient and organisedExcellent personal presentation and communication skillsA passion for delivering exceptional levels of Guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in Executive Lounge in a hotel environmentMulti-lingualEVERY JOB MAKES THE STAY.At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.Find out more about all our brands and hotels – Hilton Brands | Global Hospitality CompanyWork LocationsHilton London WembleyScheduleTemporaryBrandHilton Hotels & ResortsAdvertised Salary13.79JobGuest Services, Operations, and Front Office
