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Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.The RoleThis role will join our growing Client Solutions team to deliver consistent, high-quality coaching sessions and webinars that routinely generate positive participant feedback, while maintaining efficient operations in support of the broader CS team. Through excellent customer service, you will build and nurture strong relationships with our global clients, actively contributing to the successful expansion of our product.About ValenceWe’re the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world’s biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.We’ve been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.Working at Valence means you’ll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren’t just any enterprise clients – they’re the companies defining what AI-first business transformation looks like across every major industry.What You’ll DoClient Enablement & Webinar Delivery (70-80% of time)Take center stage by leading dynamic live webinars for the users of our Fortune 500 clients, helping them unlock the full value of our productsDeliver engaging, thoughtful training sessions that leave participants inspired and equipped to succeedFollow up with participants to offer additional support and tailored resourcesConsistently achieve high satisfaction scores and drive strong engagement across all sessionsProgram Operations (20-30% of time)Oversee team operational needs to ensure seamless execution of all enablement programsMonitor and analyze webinar, call, and training metrics to optimize outcomes and improve experiencesDesign and customize impactful training materials to address diverse user needs and continuously elevate our learning initiativesWhat We’re Looking For2-5 years of professional experience in a fast paced environments, startups preferredExcellent presentation and virtual facilitation skillsAbility to build rapport quickly and maintain professional relationships virtuallyFluency in English required; additional European languages (German, French) are a plusHigh velocity execution skills with natural attention to detailSelf-motivated, adaptable, and resilient with a desire to exceed expectationsComfortable working independently across time zonesWillingness to embrace challenges, experiment, and learn through feedbackClear motivations for wanting to join an early-stage teamWhat You’ll GetOwnership & Rapid GrowthOutsized missions from day one, with direct responsibility for company-defining projectsWork alongside the executive team with transparency into strategy and decision-makingInfluence on direction through real-time customer feedback and market insightsAI-First OperatorWork directly with cutting-edge AI models and next-generation platformsBuild expertise in enterprise AI implementation across Fortune 500 companies and multiple industriesEstablish yourself as a recognized leader among peers in shaping how AI transforms work at a global scaleCompensationCompetitive salary including base + bonusesComprehensive health coverage (medical, dental, vision) from day oneGenerous PTO, company-wide R&R shutdowns, and paid parental leaveRetirement plan support for US and global employeesEquityMeaningful ownership in a venture-backed company at a growth inflection pointFinancial upside that comes from scaling fastTop-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impactTop-Performing CultureA culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins togetherLearn more about us and meet our team hereLocation and Work EnvironmentThis role is 3 days a week (Tues – Thurs) minimum in office in Central London (Waterloo). Candidates must be comfortable working with colleagues in different time zones (US), and have valid travel documents to visit European countries as well as the US and Canada as needed.Diversity and InclusionWe are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.
