Associate, Customer Experience, Spanish Speaking Full Time

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

– Live Our Vision, Values and Beliefs every day
– Represent the RH brand through polished communication, personal appearance and professionalism
– Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
– Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
– Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
– Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
– Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS
– 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred.
– Fluency in Spanish, written and verbal
– Candidates must have legal authorization to work in the UK with right-to-work documentation
– This is an in-office role based in Reading, United Kingdom,
– Poise and confidence to interact with high-end customers while maintaining confidentiality
– People and relationship-driven
– Driven to deliver first-class service and exceed customer expectations
– Ability to recognize and respond to multiple priorities
– Exceptional analytical, problem-solving and decision-making skills
– Strategic, highly organized and results-oriented
– Excellent verbal and written communication skills
– Commitment to Quality with exceptional attention to detail
– Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
– Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS
– Ability to be productive working remotely
– Ability to travel to the nearest gallery as needed