Senior Development Underwriter/Broker Relationship Manager (Hybrid) Full Time

Salary: Competitive package + company car

Location: Norwich / East Anglia

The opportunity:

Are you passionate about both underwriting excellence and building high impact broker relationships? This new hybrid position offers a unique opportunity to combine technical underwriting expertise with market facing commercial engagement.

At Zurich, we put the needs of our customers and broker partners at the heart of everything we do. This role strengthens that commitment by bringing together two critical functions: development underwriting and broker relationship management, enabling a streamlined, strategic, and market leading proposition across the midmarket retail insurance sector.

If you thrive on driving growth, shaping portfolios, and influencing the market—while also nurturing strong broker partnerships—this could be the next step in your career.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

As a Senior Development Underwriter/Broker Relationship Manager, you will lead Zurich’s growth agenda by combining underwriting leadership with proactive broker development. You will be responsible for originating, negotiating, and underwriting midmarket risks while driving strategic broker engagement, panel development, and market influence.

This highly visible role is designed to strengthen our market position, accelerate new business, and deliver a first-class experience to our broker partners.

Strategic Broker & Market Development

• Develop, manage, and grow strong relationships across a defined broker panel, engaging strategically with senior brokers, clients, and key industry stakeholders to enhance Zurich’s market presence.
• Identify, assess, negotiate, and underwrite complex mid market retail risks, applying advanced technical judgement to deliver profitable and tailored customer solutions.
• Conduct detailed analysis of broker performance, trading behaviours, and portfolio trends to maximise pipeline opportunities and drive increased share of wallet.
• Lead the identification, qualification, and conversion of new business pipeline, contributing directly to Zurich’s growth agenda and distribution strategy.
• Educate and influence brokers through presentations, product training, and communication of new initiatives, promoting best practice and strengthening proposition adoption.
• Monitor and interpret market trends, competitor activity, and regulatory developments to inform underwriting appetite, pricing approach, and proposition development.
• Collaborate effectively with wider underwriting, distribution, and other business teams to ensure seamless service delivery and a consistent, market leading broker experience.
• Capture, interpret, and share market intelligence to support strategic decision making and contribute to continuous improvement across portfolios and broker relationships.
• Support the refinement of portfolio objectives and the execution of Zurich’s new business strategy by contributing insight, challenge, and expert perspective.
• Champion Zurich’s distribution strategy through all broker interactions.
• Act as a connector between underwriting and distribution, strengthening alignment and consistency.
• Mentor colleagues by sharing technical insights, market trends, and best practice underwriting.

What are we looking for?

• Significant experience in mid market commercial/retail underwriting, with strong technical and analytical capability and the ability to assess and structure complex risks.
• Deep understanding of the UK General Insurance landscape, including market dynamics, broker trading behaviours, and mid market distribution.
• Proven success in managing, developing, and growing high value broker relationships, with the ability to influence, negotiate, and build rapport at senior levels.
• Strong commercial and strategic mind set, with a track record of identifying, qualifying, and converting new business opportunities and supporting sustainable portfolio growth.
• Confident communicator, skilled in delivering presentations, sales & product training, and clear underwriting rationale to brokers, clients, and internal stakeholders.
• Excellent planning, organisation, and time management abilities, capable of prioritising effectively in a fast -p aced environment and balancing underwriting and relationship development responsibilities.
• Experience mentoring or coaching colleagues, contributing to team development and knowledge sharing.
• DIP CII qualification (or working towards it) preferred.

Ready to make a bigger impact?

At Zurich, we’re committed to your professional growth and offer a supportive, flexible workplace. If you’re driven to lead, grow, and make a difference, apply today and help shape this new role—and the future of mid-market retail insurance—with us.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits

You can find out more about our wide range of employee benefits on our website.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.