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Andertons Music Co.
Courier Resolutions Administrator
Posted on: 18th May 2026
We are seeking a highly dedicated Courier Resolutions Administrator (known internally as a Customer Services Administrator) who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. You’ll be part of a team who are responsible for delivery investigations and courier-related queries. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.
Key Tasks
- Investigating and resolving courier issues with delayed or missing parcels.
- Liaising with couriers to track, locate, or resolve delivery problems
- Processing refunds and exchanges in accordance with our procedures.
- Provide support to the sales team in pre/post-related activities.
- Provide cover additional administrative tasks when needed.
- Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets.
Key Skills
- Experience resolving delivery issues, delayed parcels, and returns
- Previous experience in a Customer Service role
- Strong administrative skills and the ability to multi-task.
- Active listening skills and ability to communicate clearly and effectively.
- Strong communication skills
- A high attention to detail and the ability to work quickly and accurately.
- Be adaptable and resourceful in coming up with good solutions to any customer problems.
Extra Information
- Contract Type: Full Time
- Working Hours: 9am – 6pm Monday to Friday
- Salary: £27,263YEAR
- Job Location: Andertons Store, Guildford 58-59 Woodbridge RdGuildfordSurreyGU1 4RF
- Closing Date: 12th June 2026
To apply for this role please email jobs@andertons.co.uk with ‘Courier Resolutions Administrator’ as the subject line. Please make sure to include your contact information, CV and cover letter in your email.
