Operations Support Manager Full Time

Due to exciting continued growth, we are seeking a highly experienced Operations Support Manager who has extensive knowledge of customer service and people management and can provide our 6-Star front-of-house service delivery.

This is a full-time role, working Monday- Friday, 9am – 5pm, with a degree of flexibility required. The role is based in and around central London.

We offer a competitive salary (44K) and you will be entitled to 28 days of holiday per annum including bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Duties and responsibilities include, but are not limited to the below:

Key Responsibilities

Provide all levels of support to the Head of Operations and wider team as and when required

Organising, planning and allocating resources

Inductions, training, and development of staff

Recruitment and management/scheduling of the relief team

Carry out weekly site visits

Providing short notice cover for absences to ensure clients are provided with a seamless service

Full Timegate scheduling of shifts for front of house personnel

Managing and overseeing all holiday requests

Conduct and monitor staff appraisals including HR / disciplinary issues

Provide onsite/offsite customer service training as and when required

Support the operations team with recruitment/ H&S activities/operational reports/minute taking

Develop, build, and strengthen client relationships

Innovate and support in FOH events and incentives for teams onsite, in collaboration with clients

Ensure that our 6-star level of guest experience is delivered consistently

Be proactive and anticipate any action client or customer requirements in a professional manner

Mentor and motivate staff to provide excellent customer service

Have the ability to multi-task and work well under pressure

Person Specification

Excellent communication and dynamic interpersonal skills

Innovative and proactive approach

Experience in a similar role for example Customer Service Manager, Front of House Manager or Hospitality Manager would be considered, ideally across multiple sites

Experience of staff appraisals/HR processes

Proactive and ability to work well under pressure and problem solve

Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures

Previous experience of minute taking would be advantageous

Must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment

Risk/H&S awareness

Ability to liaise with the client, build solid working relationships and manage conflicting priorities

Good understanding and experience with all MS office and ability to delivery presentations and user guides

Professional, highly driven, flexible, enthusiastic, self-motivated team player

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Ability to work independently with confidence, using own initiative as required

Look for opportunities to enhance client/visitor experience

Maintain and practice a high degree of confidentiality at all times

5 years of verifiable work history

What We Offer

• A highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities Licence Upskill- where applicable
• Perk Box- Employee discount scheme
• Discretionary Uniform Budget
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme