Learning Services Administrator – 6 Month FTC Full Time NEW

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it’s for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication – all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Team

You’ll join the Learning Services team, supporting the successful delivery and ongoing adoption of the LearnNow platform across our customer base. Working closely with Account Managers, Project Managers, and customers themselves, you’ll play a key role in ensuring users are set up for success from day one and remain supported throughout their journey.

Your Career

This is a great opportunity for someone who enjoys detail-driven, customer-focused coordination work within a SaaS or learning technology environment. You’ll develop your expertise in user administration, customer onboarding, and platform adoption, while gaining exposure to cross-functional teams and stakeholder management. Over time, you’ll build strong capability in operational excellence, customer success support, and data-led insight.

Your Impact

You’ll ensure customers can access and use LearnNow effectively by managing user setup, onboarding, and ongoing administration. You’ll proactively gather user information, maintain accurate records, and keep customer access up to date, including timely removal of leavers. By monitoring platform usage, you’ll help identify adoption challenges early and work with stakeholders to resolve them. You’ll also support queries through to resolution, promote the use of the LearnNow dashboard, and ensure stakeholders have clear, timely insights into customer engagement and usage.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.