Information Technology Infrastructure Engineer Full Time

Role: IT Infrastructure Engineer

Salary: £50,000 – £55,000

Location: Lacock, Wiltshire

Working Hours: Monday – Friday, 40 hours per week

We are seeking an experienced Infrastructure Specialist to act as a senior escalation point and subject matter expert within our IT team. This role will provide third-line support and technical leadership across core infrastructure services, ensuring the stability, performance, and availability of desktop, server, network, and AWS environments.

With a strong focus on uptime, resilience, and continuous improvement, you’ll play a key role in delivering reliable services aligned with SLAs, ITIL best practice, and wider business continuity requirements.

About Stonegate Farmers Ltd

At Stonegate Farmers, we’re proud to be one of the UK’s leading producers of free-range and organic eggs. With roots dating back to 1926 and a fresh vision since 2016, we’ve grown into a fully integrated business spanning farming, egg packing, and cooked egg processing.

Key Responsibilities:

• Act as a senior escalation point for complex infrastructure incidents, ensuring timely resolution aligned to SLAs
• Provide 3rd line support across desktop, applications, and core infrastructure services
• Support and maintain on-premise server infrastructure (including Hyper-V), ensuring high availability
• Manage and maintain AWS cloud services supporting ERP and critical systems
• Support network infrastructure (wired and wireless) to ensure secure, reliable connectivity
• Participate in an on-call rota to minimise business disruption
• Ensure all changes follow ITIL change management processes, with appropriate approval and documentation
• Maintain accurate ITSM records (incidents, problems, changes, CMDB)
• Conduct root cause analysis and implement long-term fixes for recurring issues
• Identify and drive continual service improvements to enhance performance and user experience
• Mentor and support 1st and 2nd line teams, promoting best practice and knowledge sharing
• Contribute to infrastructure and business projects, including design and implementation
• Collaborate with internal teams, suppliers, and stakeholders to support services end-to-end

About You:

• Proactive, flexible, and keen to learn with a hands-on approach
• Strong communicator with a professional and confident manner
• Able to work both independently and as part of a team
• Excellent problem-solving skills with a logical, methodical approach
• Highly organised with the ability to prioritise and manage workloads effectively
• Self-motivated with a strong sense of ownership

What You’ll Bring:

• Previous experience in an IT infrastructure support role
• Technical knowledge of AWS administration
• Good working knowledge of Microsoft Server, Office 365, and Active Directory
• Understanding of IT networking, including Wi-Fi technologies
• Experience configuring and supporting PC hardware
• Strong understanding of ITIL principles