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An innovative organisation in the technology and IT services sector is looking for a Software Engineering Specialist. This role focuses on supporting and enhancing legacy Remedy ITSM platforms to ensure smooth operations and successful service migrations.
What You’ll Be Doing
- Maintain and support the existing Remedy ITSM platform, including key integrations such as E-bonding and TSO.
- Assist in migrating ITIL teams onto Remedy and reviewing current solutions to ensure BCDR tests are successful.
- Manage server group structures and CMDB data loads, including automated foundation data loads.
- Develop and troubleshoot Atrium integrator jobs and perform general system administration.
- Use Developer Studio for customisation and perform log analysis to diagnose and resolve issues.
What We’re Looking For
- Proven experience maintaining Remedy ITSM platforms, including integrations and server structures.
- Strong troubleshooting skills, particularly with log analysis and system diagnostics.
- Ability to support migration projects and review ITIL-based solutions.
- Knowledge of Atrium integrator, automated data loads, and system customisation using Developer Studio.
- Legally authorized to work in the United Kingdom and eligible for or holding active security clearance.
What’s On Offer
- Competitive daily contract rate.
- Opportunity to work on high-impact legacy system migrations.
- Collaborative environment within a dynamic technical team.
Apply via Hyra to be considered for this opportunity.