Health Care Support Worker – AHP Long Term Conditions Service Full Time NEW

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.The RoleThe Long-term Conditions service is an AHP-led, digital-first self-management service. Patients referred to the team have been diagnosed with a long-term health condition which has impacted their quality of life and ability to work. Common conditions could include ME/CFS, fibromyalgia, post-viral fatigue and Long Covid, etc.Care is provided via a 6-week virtual self-management group, specialised workshops and targeted 1-1 interventions (often via near me). This is a hybrid role; therefore, work will be undertaken remotely from home, through community home visits, and by attending one of our remote working bases (Rowanpark or Belmont) or local health centres, as required. The Long-term Health Conditions Service works across 6HSCPs within NHSGGC boundaries. A driving licence and access to transport to support visits across this geography are needed.The Department Provideshighly specialist care and advicesupport and expert advice including Supported Self-Management techniquesSignposting to community resources and digital solutionsQuality outcomes for the patients referred to these servicesAll staff within the Services must comply with NHSGGC Policies. In addition to this, qualified staff will comply with the Chartered Society of Physiotherapy (CSP) or Royal College of Occupational Therapists (RCOT) Professional Standards and Code of Conduct and HCPC Standards of Proficiency.Health Care Support Workers are required to comply with the NHSGGC Mandatory Induction Standards and Code of ConductDuration, Location, and Working Pattern: Fixed Term until April 2026-March 2027 – Full-timeBase location – Hybrid/ touchdown space at Rowan Business ParkKey ResponsibilitiesDirect Patient Care & RehabilitationWorks with patients individually (virtually, in their home or in an agreed setting), delivering delegated supported self-management treatment and rehabilitation programmes.Adjusts treatment plans within agreed parameters and reports any unexpected changes in progress.Supports patients with a wide range of needs, including complex fatigue, reduced quality of life, pain, breathlessness, etc.Will support the provision and organisation of the virtual 6-week self-management group.Will work with an individual to develop a wellness recovery action plan (WRAP) to support self-management on discharge from the service.May perform manual handling and use mobility/therapy equipment safely and competently.Implements therapeutic activities such as memory strategies, relaxation, anxiety management, fatigue management, and other selfmanagement techniques.Clinical Monitoring & InterventionsCarries out delegated clinical tasksUses interdisciplinary assessment toolsCoordinates interdisciplinary interventions from assessment through to discharge under supervision.Provides health promotion information within a set framework.Communication & Team CollaborationLiaises with multidisciplinary team members and attends team meetings to provide updates on patient progress.Completes referrals to other services and maintains communication with external agencies.Provides advice and training to patients and carers on lifestyle changes, environmental adaptations, and the impact of disability.Documentation, Data & GovernanceMaintains accurate patient records, documentation, and statistical data (including electronic systems).Collates and presents outcomemeasure data and supports audits, quality improvement, and clinical governance activities.Ensures confidentiality in line with Data Protection legislation and organisational policies.Equipment, Stock & Administrative SupportManages stock levels, orders supplies, and completes associated administrative tasks.Uses clinical equipment requiring dexterity and safe handling.Training, Supervision & Service DevelopmentParticipates in supervision, eKSF, and personal development planning.Supports the induction and training of new staff, students, and healthcare support workers.Contributes to teaching sessions, inservice training, and structured information sessions for clients.Mentors students on placement and helps develop frameworks for monitoring care standards.Safety & Professional StandardsAdheres to Health & Safety policies to maintain a safe environment for patients and staff.Actively participates in service development and supports the efficient running of the LongTerm Conditions Service.Knowledge, training, qualifications and/or experience required to do the job: Essential CriteriaExperience working within a Health and/or Social Care setting.Full, current driving licence.Effective verbal and written communication skills.Working knowledge of basic IT systems.Desirable CriteriaSVQ Level 3 (or equivalent) or a higher qualification relevant to clinical work.Experience working with adults in a multidisciplinary, communitybased health/rehab service.Ability to work independently.What We OfferWe offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.As an NHS Scotland employee, you will be entitled to:A minimum of 27 days annual leave, increasing with length of service, plus public holidaysMembership of the NHS Pension Scheme, including life insurance benefitsSalary Sacrifice Car Benefit Scheme Development opportunities including study bursaries, e-learning and classroom-based coursesEnhanced pay for working public holidaysNHS discounts on a wide range of goods and servicesConfidential employee support and assistance, including counselling and psychological therapiesInterested?If you would like to find out more, we would love to hear from you.For An Informal Discussion, Please ContactKirsty Hamilton AHP team lead Long Covid Services via e-mail kirsty.hamilton9@nhs.scot or by telephone 07855 988 811Details on how to contact the Recruitment Service and the Recruitment Process:This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.Show us the real you: Your application should reflect your skills, experience, and motivations authentically.Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.For application portal or log-in issues, please contact the in the first instance.