Student Accommodation Assistant Full Time NEW

About the company

CCUK Education Ltd. is one of the leading companies in the field of student accommodation and high-end education consulting in the UK. We provide instant accommodation applications for international students, and the highest quality of education services for Chinese students from secondary schools to graduates.

Our company is based in London with branch offices in Asia. We have cooperated with various of excellent private schools and local real estate agencies in the UK, to provide top consultant services focusing on British private school, undergraduate and postgraduate’s applications; British summer/winter camp applications; British school and university pre-visits; guardian services and visa application consultation; and London properties renting.

About the Role

As a Student Accommodation Assistant, you will be the first point of contact for our customers, primarily communicating through online platforms and phone. You will be part of a friendly and supportive customer service team, ensuring a smooth and positive experience for our residents.

Key Responsibilities

• Responding to customer inquiries promptly and accurately via online platforms and phone.
• Maintaining a patient, professional, and positive attitude when assisting customers.
• Handling day-to-day customer requests and resolving issues efficiently.
• Managing customer relations and ensuring high levels of satisfaction.
• Supporting the team in maintaining accurate, timely, and well-organized records.
• Providing clear information and suggestions to address customer concerns.
• Collaborating with the Tenancy, Lettings, and Property Management teams to ensure seamless service delivery.
• Assisting with administrative tasks and process improvements to enhance customer service operations.

About You

• Fluent in both Mandarin and English.
• Previous experience in administration, business development, or customer service is preferred.
• Knowledge of the UK property market and tenancy regulations is an advantage.
• Strong track record in building and maintaining client relationships.
• Experience working with international students and an understanding of their needs is beneficial.
• Strong organizational, problem-solving, and analytical skills.
• Self-motivated, proactive, and able to work both independently and as part of a team.
• Ability to adapt to a fast-paced environment, quickly absorbing and applying new information.
• Excellent attention to detail and ability to multitask effectively.

Schedule:

Monday-Friday; 9:00-18:00; 8 hours shift

Benefits:

• Full-time paid holidays: 20 working days/year, excluding bank holidays
• Performance bonus
• Yearly bonus
• Company events

Additional Information

• Location: Cannon Wharf, London, SE8 5EN
• Ability to Commute/Relocate: London: Relocate before starting work (required)

Join CCUK Education Ltd. to play a vital role in shaping the future of international education and making a difference in the lives of students.

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Language:

• Mandarin (required)

Work Location: In person