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CLIENT SERVICES SUPERVISOR | MANCHESTER | OFFICE-BASEDI’m working with one of the UK’s leading law firms to recruit a Client Services Supervisor to join their high-performing Manchester team.This is a brilliant opportunity for someone with experience leading a client-facing team in legal or professional services who enjoys fast-paced environments, people management, and driving service excellence.The role will see you supervising a small team of Client Services Executives, supporting performance, coaching team members, improving processes, and ensuring an exceptional client journey from first contact onwards.What they’re looking for:• Previous team leadership or supervisory experience• Strong experience working to KPIs and service standards• Excellent communication and stakeholder management skills• A hands-on approach with the ability to motivate and support others• Experience within legal or professional services is highly desirableWhy this role stands out:• Join a genuinely modern and progressive law firm• High visibility role with exposure to senior leadership• Opportunity to influence processes and improve client experience• Collaborative, supportive culture with long-term progression opportunities• Be part of a business known for setting the standard in client serviceThis would suit someone currently working as a Team Leader, Senior Client Services Executive, Contact Centre Supervisor, Legal Team Leader, or Client Experience Supervisor looking for a step up in a prestigious environment.
