Founding Solutions Engineer Full Time

About Elyos AIWe’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far – and we’re just getting started. We recently raised a $13m series A to turbocharge our growth.About The RoleWe’re looking for a Founding Solutions Engineer to join Elyos as one of our earliest technical hires outside the core engineering team. You’ll work closely with Adrian (CEO), product, and engineering to design, build, and deploy AI agents directly with customers.In this role you’ll be:Building real implementationsWriting code and configsDebugging live customer workflowsTurning bespoke customer solutions into reusable product primitivesYou’ll be the person who makes “this should work in theory” actually work in production.Key ResponsibilitiesCustomer Solutions & ImplementationDesign, build, and deploy AI agents tailored to customer workflows across voice, email, and messagingOwn end-to-end customer implementations, from technical discovery through to go-liveConfigure conversation flows, prompts, integrations, and automation to handle bookings, payments, and CRM actionsDebug real-world edge cases (accents, noise, weird customer behaviour, CRM quirks, etc.)Set and uphold quality bars for agent performance, reliability, and customer experienceProduct & Platform FeedbackAct as the technical bridge between customers and engineering, translating real-world needs into clear product requirementsIdentify recurring implementation patterns and turn them into reusable platform featuresContribute directly to product design decisions around APIs, workflows, tooling, and configuration modelsValidate new features in production with customers and feed learnings back into the roadmapInternal Tooling & ScaleBuild internal tools, templates, and playbooks to reduce time-to-live for new customersHelp define best practices for onboarding, configuration, and testingIntroduce automation and metrics to track implementation health and agent performanceGradually help train and level up future solutions / implementation engineers as the team growsExperienceStrong engineering background (software, systems, or applied engineering)Comfortable writing code, debugging systems, and working with APIs and integrationsAble to explain technical concepts clearly to non-technical customersExperience working directly with customers or stakeholders on technical implementationsThrives in fast-moving, ambiguous environmentsNaturally curious, pragmatic, and obsessed with making things actually workBonusExperience with AI/ML systems, LLMs, or conversational AIFamiliarity with CRMs, workflow automation, or telephony systemsStartup or early-stage experienceProduct-minded engineer who enjoys shaping what gets builtPerks & Benefits💸 Competitive salary & equity – we are building together, we win together📚 AI-focused learning & development – stay ahead of the curve. ✈️ Team socials & annual offsites – cool destinations included(last year we went to Greece!). 🏥 Private healthcare – because your well-being matters.