Commercial Relationship Manager Full Time NEW

Team Commercial & Private Banking

Location Holborn Office

County Central London

Ref # 24645

Closing Date 22-May-2026

Location: London

Circa 2 days in office

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• Create and maintain a portfolio of Commercial Banking customers. You will achieve this through business development and promotion of the Metro Bank brand and products.
• You need to build key relationships with key internal stakeholders.
• Demonstrate ability to maximise the customer relationship whilst being compliant during customer interactions with awareness of Treating Customers Fairly (TCF).
• Make lending decisions to support Metro Bank’s business objectives whilst reinforcing the correct Metro Bank operational processes and ensuring we get things right the first time for the customer.
• Responsible for credit risk and financial crime risk of your portfolio.
• Ability to generate new business.
• Support retail colleagues in local Stores.
• Portfolio and relationship management experience.
• Track record of generating new business.
• Hitting or exceeding personal and business objectives.

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Excellent communication and customer/client relationship management with the ethos of providing exceptional customer service.
• A self starter, motivated to meet or exceed your own personal and business objectives.
• Ability to build rapport internally and externally.
• Sound knowledge of commercial banking.
• Detailed knowledge and understanding of the products we offer.
• Ability to understand and write credit papers to the required level.
• Awareness of financial crime and “what good looks like”.
• Portfolio and relationship management experience.
• Track record of generating new business.
• Hitting or exceeding personal and business objectives.
• Any other duties as required that reasonably fall within the role.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!
• This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!