Service Centre Administrator Full Time

At Nidec Drives our values and behaviours are the foundation for creating a great culture to support business success.

We are looking for exceptional people who turn ambitions into actions, and we believe everyone has the potential to succeed.

Achieve your dreams with Nidec Drives – apply today!

Nidec will offer a host of opportunities for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity.

In addition, we will offer you a benefits package that aims to meet your individual needs.

Here’s some of what we offer:

• 25 days Annual Leave, increasing with service. (Plus Public Holidays)
• Progression & Development opportunities.
• The opportunity to work from home one day per week.
• Holiday sell back program.
• Pension Scheme, 5% matched.
• Additional day off for your birthday, once you have been with us for 1 year.
• EV and cycle-to-work schemes.
• Voucher programs, with a wide offer of discounts on everything from cinema and theatre tickets to goods and services.
• Life Insurance
• A funded volunteer day per year, encouraging you to support the communities and charities that matter to you.
• Employee assistance program

Role Summary:

• The Service Repair Support function within the repair Centre is a pivotal role within the business and concentrates on the Receipt, Loading and allocation of products through the work areas in a controlled manner.
• Managing the materials required to be repaired is also a major function of the role and the controller has a responsibility to manage the storage locations to ensure all required parts are available on request.

Key Job Responsibilities:

• Responding to queries for GRN creation and tracking through repair process.
• Responsible for communicating with Technical Supervisor to manage customer requests for reworks and conversions.
• Receipting in product as it arrives, Allocation of work to the technicians and placing in the repair FIFO lanes for collection and repair.
• Maintaining the PCBa Kanban’s and communicating with the U79 manufacturing planning team to ensure replenishment in a timely manner.
• Communicating with the materials team on shortages and expected delivery dates.
• Reporting via the daily scrum meeting any issues relating to parts or shipments.
• Owning the goods in area of the Service Centre, creating and maintaining a well-organized work area to enhance the flow of products through a controlled process.
• Responsible for cycle counts and stock take completion.
• Providing cover for the Support operator when required.
• Responsible for effectively communicating with the Customer base when issues arise.
• Working with Dispatch Teams on shipping requirements and any shipping challenges.
• Direct support worker with daily tasks and report any issues to Supervision and Management.
• Develop support workers Oracle skills in line with changes to process and procedures.
• Responsible for the upkeep of Process instructions relating to Oracle programs.
• Any other additional duties that are required within the U79 operating unit.

Qualifications & Experience Requirements:

• Warehousing experience
• Good level of experience in Microsoft packages
• Good basic education

Employees must be able to:

1. Understand emergency instruction
2. Read safety signage and hazard warnings
3. Communicate effectively in specific situations (e.g. fire evacuation)