Data entry and customer service administrator Full Time NEW

Job Summary
We are seeking a highly organised and communicative Data Entry and Customer Service Administrator to join our team. This role involves managing data entry tasks accurately while providing exceptional customer service to clients and stakeholders. The ideal candidate will be bilingual in Spanish and English, with strong communication skills and a friendly phone etiquette. This position offers an excellent opportunity to develop your administrative and interpersonal skills within a dynamic environment.

Duties

• Input, update, and maintain data records with precision and attention to detail
• Respond promptly and professionally to customer enquiries via phone, email, or chat
• Provide information about products and services, ensuring clarity and friendliness in all interactions
• Assist customers with account management, including processing transactions and resolving issues
• Identify opportunities for upselling additional products or services during customer interactions
• Analyse customer feedback and data trends to support continuous improvement initiatives
• Collaborate with team members to ensure seamless communication across departments
• Maintain organised records of customer interactions and data entries for reporting purposes

Qualifications

• Proven experience in data entry or administrative roles preferred
• Bilingual proficiency in Spanish and English is essential
• Excellent communication skills, both verbal and written, with professional phone etiquette
• Strong analysis skills to interpret data and customer feedback effectively
• Ability to multitask efficiently in a fast-paced environment
• Demonstrated ability to upsell products or services tactfully during customer interactions
• Organised with a keen eye for detail and accuracy in data management
• Knowledge of relevant software applications such as MS Office or specialised CRM systems is advantageous

This role offers an engaging environment for individuals eager to enhance their administrative capabilities while delivering outstanding customer service. We welcome applications from candidates who are enthusiastic, organised, and committed to excellence.

Pay: £30,000.00-£33,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person