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Job DescriptionLocation: Headingley Hall Care Home, 5 Shire Oak Road1 Night Senior Carer- 36 hours – 20:00pm-8:00amOverall ObjectivesEnsure all customers consistently receive person-focused care promoting health and well-being.Lead by example in delivering support and care emphasizing quality, respect, dignity, independence, and choice for every customer.Proactively identify and implement opportunities to improve support and care to exceed customer expectations.About The RoleMAIN DUTIES:Delivering the VisionManage all aspects of support and care provision at Headingley Hall to ensure a profitable, high-quality service.Essential compliance in Medication Administration.Treat all customers and employees with equality, dignity, and respect.Address face-to-face and telephone enquiries efficiently, professionally, and courteously.Quality ManagementDemonstrate pride in the job and organization.Maintain a professional appearance according to uniform standards.Deliver and supervise care according to individual care plans and Quality Management System.Assist in maintaining cleanliness and appearance of Headingley Hall.Ensure health and safety through best practices and Westward Care Health and Safety guidelines.Complete all paperwork accurately and within agreed timeframes.Setting StandardsContribute to setting care standards aligned with Westward Care Ltd vision, values, and CQC regulations.Implement care standards through effective team training and development.Gather customer/family feedback and implement necessary changes.Inspire and lead the team in implementing best practices in care.Being part of the TeamImplement the Westward Care Performance Management Policy through Supervision Meetings.Contribute to recruitment and selection to maintain a competent team.Inspire and empower team members to excel.Work effectively with team members to deliver customer care and ensure smooth operations.Share knowledge, skills, and information to enhance customer experience.Participate in training and development as required.CommunicationProvide relevant and timely information and feedback to the Care Manager.Use various communication methods to meet customer needs and build positive relationships.Maintain confidentiality.Attend team and individual meetings as required.Customer ServiceDeliver support and care promoting independence, dignity, respect, and choice.Encourage and support customers in social and leisure activities.Address customer, employee, and visitor issues promptly and satisfactorily.Identify opportunities for service improvement and communicate ideas to the Care Manager.Create a welcoming environment and prioritize customer satisfaction.Treat internal customers with the same respect as external customers.Profitability and GrowthManage resources effectively to minimize waste and deliver high-standard care.Identify opportunities for efficiency and effectiveness.Promote Westward Care Ltd’s services and facilities.Additional InformationExpected to cover shifts for sickness and holidays.Required to work unsocial hours, including nights, weekends, and Bank Holidays as necessary.Flexibility essential due to 24/7 service operation.Job description subject to review and changes in consultation with the post holder.Level of DBS disclosure required: EnhancedSkills NeededAbout The CompanyPassionate about making a differenceHere at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.Company CultureTrust – Trust is built through consistent actions, honest care, and mutual respect. Across our services, delivering care with integrity will develop meaningful connections and empower us to act with confidence, knowing we’re all accountable for each other’s well-being. Without trust, we are just providing a service. With trust, it’s a relationship that transforms lives.Kindness – Each day we will lead with small, simple acts—a smile, a kind word, a supportive action —that make a big impact. Kindness builds trust, comfort, and belonging. It creates an atmosphere where everyone feels valued, seen and cared for. We believe every interaction is an opportunity to turn ordinary moments into extraordinary ones, filling our communities with love, warmth, and genuine care.Respect – Respect goes beyond polite gestures. It’s about treating everyone with fairness and dignity. It’s about truly appreciating the humanity in everyone we connect with and celebrating individuality. By embracing diversity and supporting choices we will deliver compassionate care and create a community where everyone feels safe, supported, and valued.Teamwork – We know we are stronger when united as a team to provide exceptional care and every contribution is important, no matter how big or small. By sharing responsibilities, solving challenges, and celebrating collective achievements we will foster a sense of community where everyone has a voice and a place. This will ensure that every task is tackled with care, efficiency, and an unwavering commitment to quality.Required CriteriaHas a caring and compassionate nature suitable for working with vulnerable adultsAble to record residents information and update records in a timely mannerHas appropriate training/qualifications e.g. Level 3 diploma/NVQ health and social care, or working towards or willing to enrolHas knowledge of electronic care planning systems and call systems within the homeAwareness of Care Standards Regulations and the role of the CQCExperience and understanding regarding supervising a teamExperience and knowledge of DementiaDesired CriteriaUnderstanding of the skills required to lead a team.Experience of supporting people with End of Life careClosing DateFriday 29th May, 2026Contract TypefulltimeSalaryStarting from £14.50 Hourly
