Administration Assistant – Women’s Health Full Time

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

This post is only open to internal applicants

Main duties of the job

We are looking for a highly motivated and proactive individual to join our busy department as a Administration Assistant.

This role is essential for the seamless operation of our Gynaecology, Urogynaecology and Women’s health physio services admin team at Princess Anne.

Your responsibilities will include

• Provide excellent customer service to patients, relatives/carers and to external agencies.
• Provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
• Liaise with your line manager to escalate clinic capacity issues.

You will need to be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness with good communication skills.

We’re Also Looking For You To Demonstrate

• High standards of accuracy with attention to detail.
• Ability to communicate over the telephone and in person.
• The ability to work independently, seeking guidance where necessary.

You do not need previous admin experience for this role, although previous experience in a professional environment is desirable.

Working for our organisation

University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Please visit our social media platforms, to find out more:

Facebook

Instagram

LinkedIn

Detailed Job Description And Main Responsibilities

• Have experience of working in a customer services environment.
• Have a friendly and approachable manner.
• Be polite, sympathetic and diplomatic and have a can do attitude.
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face and over the telephone.
• Provide comprehensive administration services and have high standards of accuracy and attention to detail.
• High standards of accuracy with attention to detail.
• Ability to communicate over the telephone and in person.
• Competent IT skills, including a working knowledge of Microsoft Office packages.
• The ability to work independently but also be a good team player

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together