Field Engineer – EMEA Full Time NEW

Teleport, the AI Infrastructure Identity Company, prepares organizations for an AI future by establishing a unified identity layer for infrastructure, with humans, machines, workloads, and AI agents secured cryptographically with a hardware root of trust rather than vulnerable credentials. By replacing fragmented identity and access management systems with Infrastructure Identity, Teleport scales zero trust across cloud and on-prem environments, eliminating the complexity and risk created by identity fragmentation and credential sprawl. Teleport protects infrastructure from identity attacks, accelerates engineering by reducing infrastructure complexity, and secures non-deterministic agentic workflows. Headquartered in Oakland, CA, Teleport operates globally, with industry-leading customers such as Nasdaq, IBM, Doordash, and Elastic.

Our Vision

Today’s computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.

Why Teleport

Teleport addresses the overlooked intersection between cybersecurity and infrastructure—an area companies have historically tried to manage through a fragmented mix of tools like PAM, network-centric controls, and fragmented secrets management. This approach was already inefficient, but it fundamentally breaks down in the era of AI.

AI changes the landscape in three critical ways. First, non-human, machine, and AI identities now outnumber human ones, driving massive secrets sprawl while worsening anonymity. Second, anonymity is incompatible with AI workloads: these systems are inherently non-deterministic, operate across many services and environments, and therefore require strong identity, continuous trust, and end-to-end visibility to function safely and correctly. Third, the non-deterministic nature of AI makes reliability and scalability non-negotiable—systems must be resilient, observable, and with access control guardrails, because failures and unexpected behavior cannot be handled with static controls or manual intervention.

Solving this problem requires a fundamentally different approach: a unified identity layer that spans machines, workloads, humans, and agents. Identity becomes the security control plane that replaces network location and long-lived secrets as the basis of trust. Ephemeral privileges are critical in this model—privileges must be granted just-in-time, limited to the task at hand, and automatically expire, dramatically reducing blast radius in systems where behavior cannot be fully predicted. Finally, real-time intelligence is essential: in fast-moving, AI-driven environments, access decisions must continuously adapt to context, behavior, and system state, rather than relying on static policies defined in advance.

Teleport addresses the growing gap between today’s cyber and infrastructure security posture and what modern, AI-driven systems actually require. As AI systems proliferate, attack surfaces and pathways multiply, giving adversaries unprecedented leverage. The result is an inflection point: without re-anchoring security and infrastructure around identity, real-time trust, and ephemeral privileges, the volume and impact of security breaches will only accelerate.

As a member of the Teleport Professional Services Team, a Field Engineer is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.

You are a member of our Professional Services team, focused on providing technical support assistance for customers who have purchased our software product. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. You will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Who You Are – To Succeed At Teleport And Take Your Career Into The Future, We Are Looking For People Who Are:

• Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself.
• Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper – The Wall. And winter is coming. We need to ensure we’re secure.
• Business-savvy: We don’t code for coding’s sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul.
• Professional: We are a team of dedicated professionals, committed to excellence. We set a high bar for joining Teleport, ensuring we attract top talent ready to help shape the future. If you’re passionate about being the best at what you do, Teleport is the place for you

What You’ll Bring

• 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
• Outstanding soft skills, excellent verbal and written communication skills

What You’ll Be Doing

• Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP)
• Maintaining a high level of customer satisfaction of account base throughout the onboarding process
• Designing the customer’s architecture and advocating for best practices during the cloud or kubernetes deployment
• Leading technical discussions during all Customer Onboarding sync calls as the primary technical POC
• Creating and maintaining cloud and kubernetes environments to demo new features
• Deploying, testing and validating new features and customer issues in kubernetes, cloud and linux environments
• Work closely with our Product and Development to report and triage customer escalations
• Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product

The Benefits

While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That’s why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations.

What does that mean?

• It means you’ll have the autonomy to make your own decisions and focus on what’s important to you and your role.
• It means having access to a senior team that supports you and wants to see you succeed.
• You’ll have a smart team you can learn from, collaborate with, and grow with.
• It means being able to make an impact and have a voice in the future of the feature, product or company direction. We don’t just leave you to focus on a niche. We allow you to spread your wings and take advantage of opportunities, challenging projects and exciting problems.
• It means removing the bureaucracy and red tape that stifles innovation while giving you access to all the information you need to build and take action more quickly.
• It means allowing you to have the career you’ve always wanted today, rather than having to “earn your stripes” and wait for the right moment. If you’re good enough, you’re good enough.

But we don’t stop there.

In Addition To The Career Opportunities At Teleport, We Offer a Whole Range Of Benefits That Help You To Maximize Your Future, Including:

• Extensive health coverage
• Annual expense budget
• Rest & recovery policies that maximize leave and your ability to recharge
• Investment in your future with retirement savings plans
• Equity in a US $1.1-bn business
• Professional development opportunities

Do you have what it takes?

Get to use (and know) Teleport through our unique interview process

At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too – and we’re proud of it. We let your work do the talking. We don’t go in for six rounds of interviews, live whiteboard or live-coding. We don’t hire people that can talk a good game. We only want the best. And for that, we need to see what you can do, in your own time, in your own way. For real.

But interviews are a two-way street. Through the project, you’ll get a real taste of life at Teleport, including:

• We’re flexible – you’ll have plenty of time to complete your project, if life gets in the way, that’s ok. We can – work around you.
• We give you autonomy – you’ll have the space and freedom to figure things out, make decisions, and problem-solve.
• We’re collaborative – Got questions?
• We have answers. You’ll have support from your team – the one you’ll be working with day in day out if you’re successful in getting the role.
• We progress careers – During the project, see how much you learn. That’s what working at Teleport is like. We like learning, on the job. All-the-time.
• We can move fast (if you can) – two weeks sound like a long time? No problem? Early submissions are fine, and we’ll keep the process moving.

Think you’ve got what it takes? We’d love to see it! Unconvinced? We can guarantee three things:

• It’ll challenge you.
• You’ll learn a lot.
• If you love the process, you’ll love working at Teleport.

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at https://goteleport.com/legal/apply/job-applicant/

Compensation Range: £81K – £89.1K

Unified Identity Securing Classic and AI Infrastructure

Teleport, the AI Infrastructure Identity Company, prepares organizations for an AI future by establishing a unified identity layer for infrastructure, with humans, machines, workloads, and AI agents secured cryptographically with a hardware root of trust rather than vulnerable credentials. By replacing fragmented identity and access management systems with Infrastructure Identity, Teleport scales zero trust across cloud and on-prem environments, eliminating the complexity and risk created by identity fragmentation and credential sprawl. Teleport protects infrastructure from identity attacks, accelerates engineering by reducing infrastructure complexity, and secures non-deterministic agentic workflows. Headquartered in Oakland, CA, Teleport operates globally, with industry-leading customers such as Nasdaq, IBM, Doordash, and Elastic.

Our Vision

Today’s computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.

Why Teleport

Teleport addresses the overlooked intersection between cybersecurity and infrastructure—an area companies have historically tried to manage through a fragmented mix of tools like PAM, network-centric controls, and fragmented secrets management. This approach was already inefficient, but it fundamentally breaks down in the era of AI.

AI changes the landscape in three critical ways. First, non-human, machine, and AI identities now outnumber human ones, driving massive secrets sprawl while worsening anonymity. Second, anonymity is incompatible with AI workloads: these systems are inherently non-deterministic, operate across many services and environments, and therefore require strong identity, continuous trust, and end-to-end visibility to function safely and correctly. Third, the non-deterministic nature of AI makes reliability and scalability non-negotiable—systems must be resilient, observable, and with access control guardrails, because failures and unexpected behavior cannot be handled with static controls or manual intervention.

Solving this problem requires a fundamentally different approach: a unified identity layer that spans machines, workloads, humans, and agents. Identity becomes the security control plane that replaces network location and long-lived secrets as the basis of trust. Ephemeral privileges are critical in this model—privileges must be granted just-in-time, limited to the task at hand, and automatically expire, dramatically reducing blast radius in systems where behavior cannot be fully predicted. Finally, real-time intelligence is essential: in fast-moving, AI-driven environments, access decisions must continuously adapt to context, behavior, and system state, rather than relying on static policies defined in advance.

Teleport addresses the growing gap between today’s cyber and infrastructure security posture and what modern, AI-driven systems actually require. As AI systems proliferate, attack surfaces and pathways multiply, giving adversaries unprecedented leverage. The result is an inflection point: without re-anchoring security and infrastructure around identity, real-time trust, and ephemeral privileges, the volume and impact of security breaches will only accelerate.

As a member of the Teleport Professional Services Team, a Field Engineer is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.

You are a member of our Professional Services team, focused on providing technical support assistance for customers who have purchased our software product. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. You will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Who You Are – To Succeed At Teleport And Take Your Career Into The Future, We Are Looking For People Who Are:

• Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself.
• Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper – The Wall. And winter is coming. We need to ensure we’re secure.
• Business-savvy: We don’t code for coding’s sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul.
• Professional: We are a team of dedicated professionals, committed to excellence. We set a high bar for joining Teleport, ensuring we attract top talent ready to help shape the future. If you’re passionate about being the best at what you do, Teleport is the place for you

What You’ll Bring

• 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
• Outstanding soft skills, excellent verbal and written communication skills

What You’ll Be Doing

• Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP)
• Maintaining a high level of customer satisfaction of account base throughout the onboarding process
• Designing the customer’s architecture and advocating for best practices during the cloud or kubernetes deployment
• Leading technical discussions during all Customer Onboarding sync calls as the primary technical POC
• Creating and maintaining cloud and kubernetes environments to demo new features
• Deploying, testing and validating new features and customer issues in kubernetes, cloud and linux environments
• Work closely with our Product and Development to report and triage customer escalations
• Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product

The Benefits

While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That’s why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations.

What does that mean?

• It means you’ll have the autonomy to make your own decisions and focus on what’s important to you and your role.
• It means having access to a senior team that supports you and wants to see you succeed.
• You’ll have a smart team you can learn from, collaborate with, and grow with.
• It means being able to make an impact and have a voice in the future of the feature, product or company direction. We don’t just leave you to focus on a niche. We allow you to spread your wings and take advantage of opportunities, challenging projects and exciting problems.
• It means removing the bureaucracy and red tape that stifles innovation while giving you access to all the information you need to build and take action more quickly.
• It means allowing you to have the career you’ve always wanted today, rather than having to “earn your stripes” and wait for the right moment. If you’re good enough, you’re good enough.

But we don’t stop there.

In Addition To The Career Opportunities At Teleport, We Offer a Whole Range Of Benefits That Help You To Maximize Your Future, Including:

• Extensive health coverage
• Annual expense budget
• Rest & recovery policies that maximize leave and your ability to recharge
• Investment in your future with retirement savings plans
• Equity in a US $1.1-bn business
• Professional development opportunities

Do you have what it takes?

Get to use (and know) Teleport through our unique interview process

At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too – and we’re proud of it. We let your work do the talking. We don’t go in for six rounds of interviews, live whiteboard or live-coding. We don’t hire people that can talk a good game. We only want the best. And for that, we need to see what you can do, in your own time, in your own way. For real.

But interviews are a two-way street. Through the project, you’ll get a real taste of life at Teleport, including:

• We’re flexible – you’ll have plenty of time to complete your project, if life gets in the way, that’s ok. We can – work around you.
• We give you autonomy – you’ll have the space and freedom to figure things out, make decisions, and problem-solve.
• We’re collaborative – Got questions?
• We have answers. You’ll have support from your team – the one you’ll be working with day in day out if you’re successful in getting the role.
• We progress careers – During the project, see how much you learn. That’s what working at Teleport is like. We like learning, on the job. All-the-time.
• We can move fast (if you can) – two weeks sound like a long time? No problem? Early submissions are fine, and we’ll keep the process moving.

Think you’ve got what it takes? We’d love to see it! Unconvinced? We can guarantee three things:

• It’ll challenge you.
• You’ll learn a lot.
• If you love the process, you’ll love working at Teleport.

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at https://goteleport.com/legal/apply/job-applicant/

Compensation Range: £81K – £89.1K