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Customer Service

Service Manager- Heathrow, London Full Time NEW


What To Expect
At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace

    • What You’ll Do

  • Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
  • Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
  • Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
  • Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
  • Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
  • Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
  • Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
  • Responsible for tooling inventory management, cost controls, and tool orders.
  • Support in the development of future solutions – ideate, share and develop future proof solutions to improve service

    • What You’ll Bring

  • A strong people leader, with proven background managing teams in a service-focused technical environment. You engage, energize, and promote an inclusive team environment.
  • Knowledgeable – you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.
  • Operational and strategic in your leadership, while always remaining hands-on.
  • Experienced within change management, with the proven ability to lead and engage people through and beyond change
  • Ability to communicate effectively and respectfully.
  • Fluent in English.
  • Required to hold a valid UK Driver’s license
  • Eligible: to work in the UK

    • , Tesla

    Job Overview

    • ID: 28554
    • Date Posted:
    • Job Title: Service Manager- Heathrow, London
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