Flow Coordinator Full Time

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

This post is only open to internal applicants

Main duties of the job

We are seeking an enthusiastic and experienced individual to join our patient flow co-ordinator team in AMU, medicine, and medicine for older people.

The candidate will be responsible for effectively and efficiently managing emergency patient flow, ensuring that patients experience a co-ordinated and streamlined journey through the department, by supporting patient flow and preventing unnecessary delays.

Working for our organisation

University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

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Detailed Job Description And Main Responsibilities

The role involves proactively managing the emergency patient flow from arrival to departure. This role is within a seven day service, working 12.5 hour shifts including weekends and bank holidays.

We are looking for someone with strong communication skills who is able to manage competing priorities in a fast paced environment. This person will be used to working within a multidisciplinary team and can work autonomously, escalating appropriately where needed.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
• Experience as an administrator or secretary in an organisation with a customer focused environment
• Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• RSA 2 word processing/typing or equivalent experience
• Proficient in all aspects of Microsoft Office
• Administrative and organisational experience
• Knowledge and experience of secretarial or administrative procedures
• Experience as an administrator or secretary in an organisation with a customer focused environment

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Diploma level qualification or equivalent experience
• RSA 3
• Proficient in the use of all hospital computerised patient systems
• Knowledge of medical terminology

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together