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Are you looking for an exciting challenge and the chance to join a leading digital healthcare platform on a 12 Month Fixed Term Contract?By joining Hometouch you can be at the forefront of the fast growing live-in care sector. We’re a passionate and committed team of healthcare professionals who are transforming the experience of care for our patients and their representatives.2020 has seen a shift towards live-in care and the comfort that brings to many families looking as an alternative to care homes.Founded in 2015 by NHS dementia specialist Jamie Wilson, Hometouch’s vision is to improve the quality of dementia care across the UK. We’ve been covered in the Evening standard and Times and have a fantastic reputation across the NHS and social care sphere. We are achieving this by delivering great experiences for our care recipients & their representatives, as well as making the working lives of our carers more fulfilling and better supported.Delight our care recipients and their representativesDevelop an understanding of each care recipients’ situation, in order to deliver the optimum level of support. Identify the needs of each stakeholder involved in a care relationship and ensuring each receives the highest standard of serviceOwn the care recipient relationship. Proactively reach out to care recipients, their representatives, and carers to ensure the smooth running of our relationshipsEnsure a continuous level of care is delivered to care recipients, particularly during periods of support worker absence and illnessMonitor and ensure the quality of care for care recipients, as well as their general health and circumstances. Escalate issues to the clinical team when neededPoint of contact for queries and concerns from care recipients and their representatives, including the management and investigation of conflicts and incidentsTrack and achieve all relevant key performance indicators (KPIs) for successful business operations, supporting the whole business deliver its growth targetsProactively work with the care advisor team to prevent churn and promote the long-term value of care recipient relationshipsWork closely with the Head of Operations to ensure that the business is safe and well-lead. Deputising during absenceSupport the Registered Manager in ensuring CQC regulations are adhered toUndertake ad-hoc projects as required to support the growth of the business and achievement of customer delight. Including the implementation of policies and proceduresAttend external meetings in support of care recipients as requiredEnhance The Carer ExperienceLiaise and communicate with our team of carers. Actively supporting them to deliver the best levels of careEnsuring a positive experience for assigned carer, helping them build a great relationship with each care recipientsPlay an active role in the identification, recruitment and onboarding of new carers to HometouchUnderstand and analyse opportunities for streamlining our recruitment pipelines and how they can best meet the needs of new and existing care recipientsConsistently uphold best practice and be a role model for the wider businessWho are you?Experience in care coordination, account management or customer serviceHealthcare Experience Desirable But Not EssentialPositive attitude and an outgoing approachStrong ability to empathise and communicate with a wide range of backgroundsSelf starter willing to drive this mindset in othersSkilled at agile thinking, taking appropriate actions to resolve any unforeseen issues as they ariseRefusal to accept norms. A problem solver with an analytical approachWillingness to resolve challenging situationsAbility to multitask and work on different tasks simultaneously and to deadlinesHere’s what you’ll get working with us:Competitive salaryCompany pension with matched contributions25 days holiday (plus bank holidays)Private Healthcare Premium Access to Anya – a digital health app providing women’s health supportLaptop and equipment provided Great work-life balance (we are big on this)Work environment that values creativity, personal growth and collaborationContinuous learning and development: you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment
