Coordinator, Ticketing & Premium Services Full Time

Who We Are

UFC® is the world’s premier mixed martial arts organization (MMA), with more than 700 million fans and approximately 300 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 950 million households across more than 170 countries. UFC’s athlete roster features the world’s best MMA athletes representing more than 80 countries. The organization’s digital offerings include UFC FIGHT PASS®, one of the world’s leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

The Role And What You’ll Do

The Ticket Strategy & Premium Activation Coordinator supports the execution of the hospitality and VIP Experience strategy across UFC Fight Nights, UFC APEX, BJJ, Zuffa Boxing, and other select events.

This role assists in the day-to-day management of the VIP Experience program, supports ticketing operations, and ensures seamless coordination between internal departments, third-party providers, and event operations teams. The Coordinator plays a key role in executing premium activations, maintaining operational excellence, and delivering best-in-class service to VIP guests.

• Support the execution of the hospitality and VIP Experience strategy across all applicable event properties.
• Assist with the day-to-day coordination of the VIP Experience program, including package builds, inventory tracking, timelines, and event preparation.
• Serve as a secondary point of contact with the VIP Experience third-party provider, ensuring timely communication regarding event details, announcements, fighters, and operational updates.
• Coordinate VIP Experience marketing deliverables, including: Website updates, Creative asset routing, , Promotional materials, and Tracking of package links across UFC and venue websites
• Assist in coordinating in-venue promotional elements, including: Production reads, QR code placements, and Video assets promoting VIP packages
• Support pricing coordination, inventory management, and revenue tracking for VIP packages.
• Assist with on-site execution of VIP hospitality programs, including credential distribution, guest check-in, experience coordination, and issue resolution.
• Provide premium customer service support to VIP Experience guests, handling inquiries, event communications, and benefit fulfillment.
• Support the activation and administration of the UFC Fight Club program, including renewals, reporting, member communication, and fulfillment of benefits.
• Assist with servicing priority purchase groups, including: Event notifications, Purchase access coordination, and Account support
• Coordinate cross-functional requests from Sponsorship, Creative, Partnerships, Public Relations, and other internal teams to support premium activation efforts.
• Support grassroots initiatives and promotional efforts within live event markets.
• Assist with ticketing operations for BJJ events and provide support for UFC, Power Slap, Zuffa Boxing, and special events as needed.
• Compile post-event reports, track performance metrics, and assist in revenue and guest experience analysis.
• Manage administrative tasks, trackers, and documentation to ensure consistency and operational accuracy across events.
• Perform additional projects and responsibilities as assigned by the Sr Manager.

You Have These

• Bachelor’s degree in Marketing, Sports Management, Business, Hospitality or other related area
• 3+ years’ experience in entertainment industry, hospitality industry, sports marketing, special events, professional team, or arena
• Minimum of two years of experience in premium services ticketing
• Ability to communicate effectively, verbally and in writing
• Understanding of VIP hospitality and premium services ticketing
• Ability to work independently and thrive in a multi-task, fast-paced environment
• Excellent organizational skills
• Excellent attention to detail
• Ability to maintain confidential information
• Working knowledge of Microsoft products & the ability to learn other basic computer programs
• Ability to travel to all North America events at which VIP Experience is offered

TKO EEO Statement

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.