Housing & Support Manager Full Time

About YMCA St Paul’s GroupYMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul’s Group has served the community for over 150 years.About The RoleTo provide leadership and management to the Housing and Support and Customer Services* team(*s) at your site(s) Manage a whole-team approach to the provision of Progression opportunities in conjunction with the Progression Team Manager Work collaboratively with other departments – in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children, Youth and Families) to deliver the best service for our residents and customers To have responsibility for the delivery of Housing and Support in your service(s), and in particular, that rent and service charge income is maximised To be responsible for the Safeguarding of residents at your service To be responsible for maximising housing occupancy and minimising voids, leading on all referrals and the induction of new residents, acting as the link for partner agencies. Oversee the compliance with Tenancy and License conditions, and deal with any anti-social behaviour, making appropriate decisions in line with the YMCA policies and procedures. To be responsible for the delivery of high-quality Customer Services in your service through the effective management of the Customer Services team. What We OfferAt YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.BenefitsIn addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:Free gym access across our sites.Discounts from major retailers and supermarkets.Free access to well-being and counselling services.The ability to work from a range of outer London work locations.Career development programmes to help you thrive.Family-friendly policies to help you balance work-life, including enhanced maternity pay.Life Assurance.For a complete list of our staff benefits, please, click here