Service Specialist (Part Time – Remote) Full Time

We are looking for an enthusiastic individual with a passion for customer service to join and support the success of our dedicated 24/7 control room team as a Service Specialist.

This role will be fully remote, with all the equipment provided for a home workstation, working part-time on a 4 on, 4 off night shift rotation (00:00-06:00). You’ll be taking enquiries via phone, email, and live chat, booking services for clients, and ensuring all updates and bookings are accurately recorded on our bespoke in-house system. The ideal candidate will be confident, outgoing, and enthusiastic, keen to grow within an expanding team in a business that values your voice. Our culture is ambitious, fun, and provides excellent opportunities for career development.

What you get:

• £13.50 per hour, part-time permanent contract.
• Flexible work-life balance with a 4on4off night shift schedule (00:00-06:00).
• Full equipment provided for a home workstation.
• Internal training and development opportunities in a supportive environment.
• Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week.
• Regular social events, monthly team days, and an exercise club to keep you connected.
• Fast-paced and exciting role – no two days are ever the same.

You’ll be (but not limited to):

• Acting as the first point of contact for the business, managing queries from emergency job bookings to complex customer issues, creating a positive and professional image, and developing rapport with clients and supply networks.
• Multi-tasking and prioritising workloads across channels including phone, email, and live chat.
• Handling customer concerns, conducting investigations internally and externally, and providing detailed responses and incident reports.
• Liaising with other departments for quick and effective query resolution.
• Driving ‘best in class’ performance from our supply network via our operational platform and mobile app, allocating jobs based on performance analysis.
• Thriving in a fast-paced environment while maintaining high accuracy in data input and communication.
• Supporting the implementation and adoption of tech-driven solutions for clients.
• Identifying and participating in continuous improvement initiatives to enhance our digital transformation.

To be considered for this opportunity you must have:

• Exceptional customer service and communication skills (written and verbal).
• Ability to multi-task and meet client needs under deadlines.
• Ability to tailor your approach depending on the audience.
• Excellent time management and organisational skills.
• A friendly, calm, and methodical approach under pressure.

Equity, Diversity, and Inclusion matters to us. We welcome candidates from all backgrounds and experiences and look forward to learning from you as much as we know you can learn from us.